Microsoft and Capital One Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Microsoft and Capital One, help other victims by adding it!
Country United States
Victim Location MI 48642, USA
Total money lost $8,000
Type of a scam Tech Support
I was told not to shut my computer down or to hang up our phones. Strauss and Roger stated they were unsecure and needed to remain on so that they could watch accessibility. They stated the hackers would be able to get the rest of our accounts or resources if we didn't follow their directions. Strauss told me the only way to save the balance of our Capital One credit card of $8,000.00 was to go to an area store and buy gift cards to equal the remaining $8,000.00. I asked Strauss how I was going to get this money back. I was told then they would credit us back the total amount to a new credit card because it was this one had been hacked and stated again that they were trying to save us from losing the rest. I offered to make a house payment using the Capital One card and was told no. Strauss said don't do that. Do it this way.
My wife and I were extremely worried. We’d just lost our home, possessions and three vehicles in a ?ood. We were just getting settled into new home and felt we just couldn't stand to lose anymore. We'd lost enough, so we did what the Capital One representative, William Strauss, said to do. We trusted he was acting in our best Interest.
Strauss told us to go to a store. We chose Macy's. Strauss told us to get 15 gift cards with $400.00 each on them, totaling $6,000.00. Then instructed us to go back in (separate transaction) and get 5 more gift cards with $400.00 each on them, totaling $2,000.00, for a grand total of $8,000.00 in Macy’s gift cards. These guys, Roger and Strauss are still on the phone. Once they knew the gift cards were purchased, they wanted us to give them the numbers. We pulled over and parked our car. I scratched off the numbers and my wife read them the gift card numbers and the CDI numbers to Strauss. We arrived home at about 5:15pm.
My daughter and son-in-law arrived at our house, alerted by my son. They started explaining that this was a scam and to stop. l stated the guys are still on the phone which my daughter then wanted to speak with. She talked to Roger from Microsoft, who claimed to be legitimate and wanted to return to talking to me. She called it a scam and had us hang up all the phones and to log off the computer. They even went so far as to turn off the wi? on their own cell phones. The scammers continued to call my cell phone repeatedly that night and for several days. We never answered that number again.
At 5:53 p.m., my daughter called Capital One and talked to Ann for 1 hour and 45 minutes. During the conversation, we were told:
1. No phone call occurred from my cell phone number to Capital One at any time on 12-11-20 even though I had my phone hooked to William Strauss, Capital One fraud representative, all afternoon.
2. No off-shore betting transaction was ever made.
My daughter was assured by Ann, that it would be taken care of. She was told to have me call the fraud department back tomorrow, no later than 24 hours to see if the transaction had went from pending to posted.
While this was happening and we’d confirmed a fraud had occurred, my son ?led a police report.
My daughter then called Macy’s at 7:46 pm. to talk to someone about fraud. She spoke to Alex. Alex stated that Capital One had already contacted them. He stated that we didn't have anything to worry about, that it would be taken care of. My daughter asked him what we should do with the 20 gift cards and he stated nothing. Capital One would take care of it. Alex said no information on the cards was needed at this time. My daughter thought this was strange. No one wanted the gift cards numbers to see if they could be stopped from being used.
On Dec. 12, 2020, I called Capital One within the 24 hours. l was told the matter was being investigated.
On Dec. 21,2020, we received our ?rst of three letters from Capital One. “refunded your account...sorry for any inconvenience this may have caused you...". We were extremely relieved when we got this letter.
On Saturday December 27, we received 2 letters from Capital One. The ?rst we opened stated, ”’we're happy to tell you that your fraud investigation is now resolved”. We were happy to get this one. We opened the 2nd letter and BOOM-"no indication of fraud'. $8,000.00 will go back on your Capital One card. Wow! What happened?
I called the number on the second letter and spoke to Garie. Plain and simple,——“We don't cover scams!” i also asked Garie about Macy's involvement and working with them. I gave him Alex's name that my daughter talked to at Macy’s. Garie stated that Capital One made no phone to Macy's.
On Dec. 28, at about 2:53pm., my wife called Macy's and asked to speak to Alex. She was told Alex was off and they put her through to Bethany. My wife talked to Bethany in Security who listened again to this fraud. She vented Alex never talked to Capital One per Garie but assured my daughter he did and that they were working with them. Bethany apologized for this Alex. Bethany put my wife on the phone with Ciara. Ciara had her read off the first 5 gift card numbers to see if they’d been used, which they had been. Ciara said there was no need to check the rest she was sure the other 15 cards would come back used as well.