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Mercedes of Reno

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Mercedes of Reno Reports & Reviews (1)

- Reno, NV, USA • Nov 26, 2023

Mercedes of Reno, Desiree, Hames and a manager Derek from service department in Reno are scamming me of $1000 to inspect my vehicle. My vehicle is in the possession of Mercedes of Reno since October 20, 2023. recorded conversation related that the fee would be 199+ tax. No more than $250. I have text thread of messages of

with false promises and a lack of customer service. I sent an email to [email protected] and have not receive a response from him as of November 25, 2023. A manager Derek calls me a month later well my vehicle still in their possession shares there is a hourly fee, and they need a total of four hours to inspect my vehicle. This information was never provided to me. Mercedes of Reno needs to take responsibility that they lied about their diagnostic fee. It’s a recorded conversation and no accountability is taken of there false promises. My vehicle has not been inspected thoroughly, and no responsibility is taken accountable nor the lack of fail promises and lack of customer service. I should’ve been listed on a waitlist for a loaner vehicle. They failed to apply me to the waiting list. Six weeks later, I cannot get confirmation, if my name was actually applied. Mercedes of Reno should try to work with me and correct their errors.

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