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Mentor USA Reports & Reviews (2)

- Dothan, AL, USA
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I received a call on 06/16/2017 from a Rich Williams from a student relief company regarding a follow-up that because I had inquired about a student loan relief program. I have NEVER sought relief for my student loans. Anyhow, I told him to call me back the following week. Today (06/22/2017), I received a call a callback from him. He went into his spill about the loan and I started asking him questions, which he became pretty nervous about. He said that he worked with the Department of Education. I called the Department of Education and they DO NOT the person who picked up the phone said "No, only the Federal Government."

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- Fayetteville, AR, USA
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They called on behalf of Federal Student Loans Services and left a message stating that my monthly payment was due to increase (which is true) and I needed to contact them to discuss my options. Upon contacting them, they followed a script that seemed to ask for standard contact information and the next thing I knew, they had accessed my Federal Student Loan account at fsaid.gov AND changed my password WITHOUT my permission. I received an email at my personal email account stating that my FSA ID password had been changed. When I directly asked if the rep worked for the federal government or my loan collection company (Nelnet), the rep said no. I had to directly ask what company he works for, and he told me Mentor USA. He put me on hold and I took the opportunity to research the company online, at which point I disconnected the call. They immediately tried to call me back but I did not answer. I then followed steps to reset my password to my Federal Student Loan account at fsaid.gov. But I have no idea what private information they collected while accessing my account.

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