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Matte ECommerce CO. Limited dba

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Matte ECommerce CO. Limited dba Reports & Reviews (5)

Waited weeks for my garden dragon to arrive... Here is the item I ordered:

Seems to be the same issue as John Shelton above... I received an inflatable toy - absolutely not what was ordered. The website advertises that they accept returns, but there is no info on how to do it. The contact page has only an address:

I ordered a garden dragon from them and 6 weeks received an inflatable toy and not what was advertised. DAVE THE RED DRAGON $129.95 . Their web page has contact links that go nowhere. I have not found anyway to contact this company and what they advertise is not what you receive. Indiana John

I ordered two high quality weather vanes from a English company, picturing dachshunds. On Stancesys contact page the postal address of Matte ECommerce CO, Greater London, England is stated.

Two months later I recieve two small, poor quality Border Collie vanes from a company 'Funpinpin' in Hong Kong.

I paid 188 dollars for these two, so they were absolutely not cheap.

I found the advertisment on facebook, which supposedly have no resposnibility for the companies they let trough.

This is a scam company. MATTE aka H*** ECOMMERCE CO., LIMITED.
The UK address is a virtual office.

YI, W***** WANG, ** - res
Rm 30**, H******g P****, Lu*** District, Shenzhen City, Guangdong Province, China, .

Z**, Y****** - re
ScamSpy - Facebook -


Victim Location 13424
Total money lost $91.97
Type of a scam Online Purchase

I ordered some shoes from on July 17, 2020 (Order No. ********). I received a purchase confirmation immediately. My credit card was charged on July 20, 2020 for $91.97. (EFT PUR BUZZYLILY 071620 BUZZYLILY ******** HK 071524 $91.97).

On July 28, 2020 I sent an email to the "[email protected]" address and asked about the status of my order.

Here is their response:

[email protected]

Thu, Jul 30, 1:54 AM (5 days ago)

to me, support


Now the factory is in rapid production process, your product is already in the production plan, we will give priority to ship out your parcel when the products are available.

Hope you can wait more days.

Sorry for all inconvenience caused.



On July 30, 2020 I emailed them again thanking them for their reply but stated that I saw my credit card was already charged for the merchandise, and how much longer must I wait. I received no reply to that message.


I believe that my card should not have been charged until the merchandise was shipped. I "Googled" the website and many "fraud" messages came up. Therefore, I am reporting this website as a possible fraud and scamming site. I would like to get my money back or actually receive my merchandise.

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