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Master Cleaning USA

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Master Cleaning USA Reports & Reviews (1)

• Aug 04, 2021

Victim Location 43130
Total money lost $325
Type of a scam Home Improvement

It appears that in Lancaster, Ohio there are a slew of companies that come up when one uses a Search Engine and types in "Chimney Companies in Lancaster, Ohio" that are only acronyms for a larger company: a sham.

I did the search. Looked at reviews, then called the number for "UERE Chimney and Cleaning Services". An appt was booked. I told them it was that the damper in my downstairs fireplace was either broken or: bottomline I could not get it to close. The Rep on the phone told me the cost would be $49 for an assessment. I agreed. We booked the appt for WED 2/10/2021 at 9a. The Chimney person still had not arrived by 9;50a, so I called the number of 1.740.394.6916. The same Rep told me that the Chimney person would be there soon.

He showed up, Michael, around 10:10a and was gone by 10:35a or so. We went downstairs. He got down to look inside with his flashlight of the fireplace. "Yes, your damper is broken. I'll fix it." Me: "What does that mean? A whole new damper unit or?" Michael "Let me go get my tools". He comes back with a can of WD40 and a large wrench, the kind that you can clamp on and tighten. I said, "Where are your tools? I have a can of WD40 right here. What is going on?" Michael: "I'm fixing it." He ONLY sprayed WD40 and used the large wrench sparingly. He then announced that it worked. I said, "Please show me how to move the damper's handle to open and close it." He did. It took me three-times, and I'm an intelligent person, yet got it done. I asked what the cost was. Michael said, "$325." Me: "What?!" Michael: "I only work for them. They have set charges. I am waiving the $49 assessment fee, though." At that moment I was stunned. I should have checked my intuition; my gut. I allowed him to do the charge using my debit card. Keep-in-mind, Michael was a good guy, albeit young. He left. I then called the original number back. The same Rep, who had booked the appointment, verified that she saw the charge, and would notify her "Boss", and would call me back. ETC. I would like you folks to check out all of the acronyms of this company supposedly in Lancaster: UERE Chimney Fix & Cleaning Services Inc. (740) 394-6916 UGWE Chimney Fix & Cleaning Services Inc. (740) 394-6784 OYME Chimney & Cleaning Services Inc. (740) 337-0335 There are close to 8-to-10 more of these sham companies. I want a refund of the $325. I will then pay the equivalent of 1/2 hours worth of work, which included Michael & I talking before & after. PNC has issued a Fraud Alert.

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