SCAMMacKeeper/clever bridge Inc./ZoomSupport by Cromlech Reports & Reviews (1)
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Total money lost $130.98
Type of a scam Tech Support
I brought it to an Apple Genius Bar and was told immediately that MacKeeper is a virus and that I just paid $130+ dollars for a virus! The technician said not to feel too badly, that it was a very common scam and virus and he could get rid of it. He asked how I paid for it. I used PayPal so he suggested I contact PayPal to alert them. I was at the Apple Genius Bar about a forty-five minutes. The tech removed MacKeeper and installed Malwarebytes and CCleaner and said to run them regularly. So for a couple days I did that, but my computer remained slow and weird things started happening. My screen would go completely blank, my applications would not load, I lost mouse controll, etc. At one point a compass-like icon popped up on top of my open windows and then kept duplicating itself whenever I tried to do anything, like close the windows and run Malwarebytes. I was eventually able to shut my computer down.
My husband had installed MacKeeper on his laptop previously with no known difficulties. But after I told him the Apple Genius guy said MacKeeper was a virus, he brought it to the Apple Store to have it removed. His Genius Bar tech removed it and then, because we are Comcast/Xfinity users, downloaded Norton Antivirus for free. The following day my husband helped me load Norton onto my desktop as well.
I ran a Quick Scan with Norton and nothing showed up. However, when I ran a Full Scan of my desktop, which took many hours, it scanned 852,000+ files, 15 of which were infected. Upon close look at these files, 13 of the 15 were from MacKeeper!! I then ran a Norton Full Scan on my husbands laptop, even though he had no complaints, and of the 160,000+ files scanned, nearly 700 were infected - all MacKeeper! A bit scarey.
MacKeeper seems an insidious virus. I do not know if we have successfully removed it from our computers entirely to date.