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Loot crate Reports & Reviews (12)

There's a limited edition Avatar:the last Airbender crate that I purchased, it's a quarterly box. I live in the uk so I knew it would take a while to arrive but after a few months I checked the website and it said it was cancelled. I never cancelled the crate as I really wanted it, so I did a little digging and found out they changed it from international posting to just USA without telling me. So I'm down just under £50 and they won't respond to any of my emails. So, in short, they stole my money for a order that they cancelled themselves.

Loot Crate has charged me for a total of $262.45 across 5 boxes dating back to 9/25/2021. They have yet to deliver a single box yet they continue to try to charge me for more boxes via subscriptions (which I have cancelled). I have requested refunds multiple times but they have not provided any.

That have stole so many people money including mine. They refuse to send anyone what they pay for or refund them been happening for years and noone will do anything about it.

I purchased a subscription service as a Christmas gift for my brother on December 20th, 2021. It was a six month subscription for $84.57 to receive one pair of underwear each month for 6 months. After not receiving anything by March of 2022, I requested a refund and a customer service agent replied and said it would be processed in a week. Another month goes by, no refund and still no underwear. Every subsequent response has now been to just remain patient. It has not been almost 6 months with no product or refund. Also, I received an email stating that the underwear was no longer available and that the subscription would change to t-shirts. I do not want t-shirts, I wanted the underwear, but not I just want a refund and all requests fall on deaf ears it seems. This company appears to be a scam or just has extremely poor customer service.

Placed a order back in October, 21 2021 yet to receive my package they keep moving the date and stating it's due to Covid 19.

+1
- Miami, FL, USA

This company continues to advertise and take subscriptions after hundreds of people have yet to get their products that they have you pay upfront for. I had 2 different subscriptions they offered that haven’t been fulfilled since 2918/2019 but I was charged for in fullThey only have an email and they always say it will be taken care of and over a year later Its not. I’ve seen on here that hundreds of others have had the same complaints. They do not send out products and just take our money. I want a refund and to sue them

https://www.lootcrate.com/specials/back-to-the-future

This company's sales pages do not have "offer ends" text anywhere so when you visit these promotional pages it makes it look like you're able to still purchase and get the item. Refer to the text: "...On Sale Now!" and "JOIN NOW TO SECURE YOUR SPOT FOR THE OCTOBER CRATE".

This company says that they do not have a return policy for "I got incorrect goods". They only refund if products are "damaged during shipping".

Upon talking with their online support, they tried to inform me of an "internal deadline" for these specials. Again, such specifications need to be mentioned to customers in a clear way on the web page. How am I supposed to know of the INTERNAL deadline when your SALE PAGE is telling me it's available?

Spend your money elsewhere.

- Hermiston, OR, USA

you sign up for a monthly subscription and they charge you the minute you sign up and then you never receive the product you paid for. one of their reps that I spoke with said they filed for bankruptcy but they are still charging people money. I contacted them several times about refunding me my money as well as tried to dispute the charge with my bank but because my bank could not get ahold of them to validate anything I cannot get my money back. I am beyond furious with this company. they are downright commiting theft and fraud. they also have all my information such as my credit card number, name and address. I want my money back!!!

- Boerne, TX, USA

They will not let me out of subscription service. They continue to bill monthly despite my emails cancelling service and their responses saying they’ve cancelled my subscription. They will not ship crates as they claim they are back ordered by several months. Do not sign up with them, they will not stop billing you.

- Norman, OK, USA

This company owes me 4 crates that they have not sent. I have tried to contact customer service only to be ignored. I have tried to unsubscribe and they continue to ignore me. I have asked for refunds and they ignore me.

- Louisville, KY, USA

I fell for this scam purchasing a loot crate subscription for elder scrolls, I purchased it in August, and was immediately charged the $59, I have not received the product, and receive a different excise every time I inquire about it. I posted to social media about this ordeal, and it seems they have taken many people’s money and have not sent the product, and refuse to provide refunds... however they continue to advertise for new loot crate subscriptions that they are unable to fulfill. They are stealing from people!

- Pickens, SC, USA

For the last 6 months I’ve been emailing them asking when I would receive my product but every time I contact them the date of shipping changes

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