Lock Alarm Reports & Reviews

Lock Alarm Reports & Reviews (2)

Ordered on June 8th. Still nothing received

I ordered from lockalarm on Jude 8th. Received an email showing my order was received. Now as of October 28th still not received anything. After sending many emails asking for an update I finally received an email from Amy saying: When I was reviewing this I discovered some emails from you in our junk/spam filter.
Is this company a scam?

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- Hope Mills, NC, USA

Scammer's phone Unknown
Scammer's address Unknown, NC, USA
Country United States
Victim Location NC 28348, USA
Total money lost $69.98
Type of a scam Online Purchase

lockalarm.com advertises their products. I purchased two items in March 2020 and they took my payment, but I never received my product. I've contacted them 4 times and received two messages by messenger stating they could not ship due to the virus. I feel like they are avoiding delivering or does not have a product to deliver.

Message - 4/28/2020:

Hi Brian,

Thanks for your message and further follow up to your order #870.

Sorry to give you cause for concern. As per my last email on April 14 both our offices in upstate NY and the UK have been operating a work from home policy in line with local government rules. Obviously certain tasks such as shipping out orders cannot be done effectively under these conditions. We are making best efforts to find a solution for shipping all recent delayed orders during this Covid-19 lockdown period. We do expect to have the ability to ship very soon. These are extraordinary times so please bear with us and we will get your order sent as soon as we possibly can. However, if you are unable to wait any longer then we can issue a full refund.

Thanks once again for your patience and understanding. Please advise if I can be of any further assistance.

Best Regards Amy

Technical / Customer Support

Lock Alarm

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