Loadedcrate

No Order Number and No Order

I ordered a NeoPixel Light Saber for my grandson on December 6, I received a confirmation email with instructions to use the Shop app that requires an order number that I didn't receive. So I had no way to track it. My credit card was charged $64.99 on December 6. I sent an email to Lyla and got no response. I tried the 800 number and sales messages were recorded. There was no way to speak to anyone. I also entered a note on their website. It stated that letters would be answered within 24 to 48 hours. That hasn't been my experience. Is this a scam? Does anyone ever receive their merchandise?

Victim Location 23860
Total money lost $65
Type of a scam Online Purchase

I ordered from this website via a link on Instagram, they received my money, sent a text verifying my order had been received and would send a text when my order has shipped, also received an email with the same info verifying my order had been received. I immediately started receiving emails from "Lyla" who claimed she was one of the owners of loadedcrate asking me why I didn't finish my purchase and how she could help. I initially ignored it, however I should not have since I have repeatedly tried to contact this company and gotten no response from them at all. It has been well over a month since I placed my order, received ZERO shipping/tracking info, ZERO response from them, Shop will not step in to help resolve the issue, and I finally gave in and tried to call the "800" number at the bottom of loadedcrates website. The first time I called I was transferred to a life alert company for a "special offer" and ended up having to hang up because the lady wasn't even listening to the fact that I was not calling for this and don't know why I was transferred to them, the second call was for some kind of sexual solicitation. I have written the company one last time to inform them that I want my order cancelled but I don't think that I will get a response or even seem the money I spent trying to surprise my husband with something special for Christmas. If it seems to good to be true, then it probably is, be warned.

Victim Location 76504
Total money lost $29.95
Type of a scam Online Purchase

I ordered from this website that was on instagram they received my money sent me a text that they received my order and gave me an order number and stated that they would send a text when it ships, it has been a month now and I have not received the merchandise, they have not responded to no emails that I have sent, I tried calling the number the first time was for a code alert the next time it was a sexual innuendo and solicitation.