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Light in the box ca

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Light in the box ca Reports & Reviews (1)

• Jul 20, 2022

Total money lost $100
Type of a scam Other

I ordered 4 items, and I received free shipping. Their policy states ""*7 Days No Reason Return

If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price. You will be responsible for paying the return shipping fees. Please submit a "Return or Exchange" ticket within 7 days of the order being received.

Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:

1. Items are in the original packing with tags.

2. Items are in brand new condition:No perfume, unwashed, unworn, unused, and unaltered."

And when it comes to free shipping they said, "*7 Days No Reason Return

If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price (insurances and shipping fees are not refundable). You will be responsible for paying the return shipping fees. Please submit a "Return or Exchange" ticket within 7 days of the order being received.

Plus, as our colleague indicated, you benefitted of 29.67CAD discount [coupon(MIDSFS)] for free shipping fees.

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Unfortunately, we do not have prepaid postage labels. We don't have a warehouse in America. Items must be sent back to China.

The address on the package you received is the local delivery company's warehouse. They do not process returns. If you send the items to this warehouse, no refunds or exchanges will be made.

Please note that you are responsible for the return shipping fees in this process. However, in the case of a replacement item, this will be sent to you at our expense."

I explained to them many times that because I am paying for the fees to return the item, my refund should be the full amount of what I paid for the items since I didn't have to pay for shipping. But they still said they are deducting the shipping fee from my credit.

Buyers beware of this business. It is theft that they are taking their free shipping benefit off of your credit if you return items. It's just a fact, and they don't even understand their own policy.

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