Level Up Exotics Reports & Reviews (1)
Victim Location 85742
Total money lost $750
Type of a scam Rental
This Automotive Rental "Company" is a fraud. I rented a luxury car for four days as a surprise gift for my husband. I rented the car from the 26th of April to the 30th of April. They didn't show up on the 26th, I waited all day and I didn't receive a call to be informed that the car was never going to make it. Spoke to a man named Alex and he said he would bring the car next day early in the morning at 8am and they showed up at 10:15, just very unprofessional. What is the most important thing is that when I asked about the invoice or a link so that I can pay this "company" send me a Venmo Account or Zelle account. I asked why there was no proper way of payment they said that it was to make it easier for there clients. I went on to pay them through Venmo just because I was so fed up and I truly wanted to surprise my husband. after the four day rental (04/27/22-04/30/22) my husband and I drove to Scottsdale to return the car. Alex was the guy who met us in this random address to drop off the car, this address was not an office nor a business place it was just a random residence place. Before we left I asked Alex if I would get my $750 security deposit back and he said yes because the car was returned in well conditions and with a full tank (mind you they gave us the car with less than half gas tank). Sunday morning (05/01/22) I received a text from one of them asking for my Zelle to receive my Security Deposit back, and when I did I only received $700. When I asked why I didn't receive my full deposit they said Venmo charges 3% of the transaction. I told them that wasn't disclosed in our agreement. They went on in saying they wont pay back the remaining $50. This was such a bad experience, this man are not professional they are not doing things by the book and by the law. I'm now scare, I don't even know if my husband a legitimate car. Please be aware they have all this cellphones number and not one with the area code of Arizona.
I paid a total of $2,171 plus $750 of security deposit. They are shaming and doing this rentals in a very crooked place.
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