Laxtrong USA Reports & Reviews

Laxtrong USA Reports & Reviews (32)

I just got my order from them but it did not come with a battery. I'd only came with 5 lenses. It does not glow purple or set anything on fire. It's a green laser that does nothing. I'm so upset ? I want my money back

Useful

The website states that the item includes a battery and some filters. This is not at true statement. They stated that US Customs will not allow the battery to be shipped and they were willing to refund me $3.00 for the "inconvenience". A battery runs around $16.00 plus shipping. The support team is not helpful. The company is committing wire fraud and should be investigated.

Useful

I purchased an item from them and it took over a month to receive. When I did receive it it only came with 5 lens and the firelak. No battery, no glasses and no box. When I emailed them about this they stated they can not ship the battery due to custom reasons. No where on there site do they state this. They refuse to send the battery or to refund my money.

Useful

Placed my order on May 24. Got Confirmation of order shortly after. Received email that my order was shipped on May 26 with tracking information. First link sent me to a site in French, Second Link was in Chinese. Found the Tracking number and checked with the USPS.
USPS said tracking label was Purchased but Package was Not Yet in The System. I emailed them to check on order on June 5 and they replied back the next day stating that my order has been shipped and to check with Shipper. It is Now June 21 and still nothing. For a Company that Supposedly ships from the US, You'd Expect Better Service. I would Not Recommend this Company. Their Product May Be Great but I Would Not Know yet because they did not Deliver as Promised. That Could Explain why there is No Customer Reviews on Their Website.

Useful

Bought a laxtrong Firelak. It took almost a month to get it in the mail (they claim customs delays even though the website claims they're based in the US).

Once I got it, all of the things they listed as "included" weren't with it. This includes the battery that makes it work. AGAIN, they claim customs issues even though they "have warehouses all over the US". They're making me buy an additional battery even though I bought the kit that was supposed to have one in it and...wouldn't customs take the second battery if they wouldn't allow them to ship the first one?

Total scam. Save your money.

Useful

LAXTRONG, LAX-TRONG, FIRELAK
Stay away from this company...seriously!

Another reason to buy USA

They also sell other items advertised on Facebook using DIFFERENT company names but it is ultimately the same company.

First, they advertise as if they are an American company. They really are not they are a Chinese company with a small USA presence in which to distribute their products.

*They are not a USA company and when trying to get which their customer service dept it has to be done via email and you don't receive any responses until after midnight (time zone differences). All of the emails exhibit very poor grammar making it difficult to communicate with them.

Second, they state that customers in the USA will have their items shipped from their USA facility via USPS Priority 2-5 day service.

*This is ABSOLUTELY not the case. They ship their items from China via a company called Yanwen which takes several weeks then it goes to USPS.

Third, they will attempt to mislead you about the status of your item(s) outright.

*When you press harder for the status, they will simply respond via email stating "check the shipping website using the tracking numbers". A very generic response to say the least. This is where I noticed that USPS states they are still awaiting receipt of the item from their shipping partner. Meaning USPS still has not even received the item that was supposed to be delivered in 2-5 days.

IT HAS BEEN OVER A MONTH WAITING FOR THE ITEMS.
1. The company has refused to assist in locating the items.
2. The company has refused to send replacement items.
3. The company has refused to provide a refund on the purchase.
4. The company finally admitted that they shipped the items from China not the USA

I now have to go thru the credit card company to dispute the purchase.

AGAIN...stay away from LAXTRONG or any of their 'associated' companies.

Useful

I ordered 1 item of laxtrong a lazer pointer on may 18, 2020 until now June 16 I did not receive it yet they already take money and I did not receive my order yet or you can return my money but I suggest I like that lazer that burn the head or anything. I guess people receive there lazer is now enjoying there lazer but me I'm still waiting my lazer and thank you I wish I received it son

Useful

It won’t come with a battery. No ones does and they’ll offer you a $3 refund is all

Useful

Laxtrong confirmed my ordered for the laser on June 2, 2020 by email. They by email confirmed they had shipped it an gave me a tracking number. The USPS has confirmed they did purchase the shipping label, but the package was not in the system yet. I contacted Laxtrong to find out why they hadn't shipped yet. They claim it was shipped. As of June 16, 2020 I have not receive anything and the USPS still shows it not in the system yet.

Useful

Victim Location 90012
Total money lost $50
Type of a scam Counterfeit Product

They lie and send you fake tracking info and try to stall. Tracking info is Chinese and doesn’t say anything readable. Scammers!!!

Useful

Victim Location 13308
Total money lost $39.98
Type of a scam Online Purchase

I ordered a product from this company, they took the money from my account. I have not received the product, I can't track it and I have reached out to their customer service numerous times with no response.

Useful

Laxtrong USA Contacts

Laxtrong USA associated photos:

View Photos

Address:

148-08 Guy R. Brewer Blvd. Jamaica, NY 11434

Website:

laxtrong.com

E-mails:

Social networks:

If you know any contact information for Laxtrong USA, help other victims by adding it!

Laxtrong USA