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Kollia.com

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Kollia.com Reports & Reviews (17)

- Alliance, OH, USA • Jun 25, 2025
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I ordered what was supposed to have been custom lyrics and music embossed on leather, and framed. The website asked what song I wanted. I chose "We've Only Just Begun" by Carpenters.

What I received was music printed on the back wood of the frame, not leather. Also even though it was titled correctly, the music, lyrics and copyright date were completely incorrect.

The company's policy states that they will refund for defective/incorrect products.

So far, they've offered me 20% back, which I refused. They've now offered to remake the product, but I also refuse 6. I just want my money back.

In researching this company (unfortunately after my purchase), I see that they tend to do this often. I just want my refund.

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- Clifton, NJ, USA • May 27, 2025
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Order was placed online with a promised delivery date. Once the expected delivery date passed, I contacted the company to check my order status. They replied back via email that they were delayed but did not provide a concrete date of when the product would be shipped. I contacted them multiple times afterwards asking for a refund to which they did not reply. They keep replying back that the order will be shipped. It has been a month without resolution.

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- Derry, NH, USA • May 25, 2025
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This company advertised personalized products arriving in time for Mother’s Day which we paid extra money for. I contacted them to ask why it had not arrived in time. The item was “shipped” a week later at which point they told me I could not get a refund because it was “shipped”. The package had not actually been delivered to the carrier it had just had a shipping label made. I had asked for the refund before shipping. We still do not have the product two weeks after Mother’s Day. I saw other bad reviews when I started looking into it. Credit card company has since refunded me. No phone number or address info was available. No indication of it shipping from china on the site.

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- Green Bay, WI, USA • May 23, 2025
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I had ordered an item online on Apr 30th, was told initially on the site 5-8 days for delivery, than my item sat in "Production" for days until the 19th, than it got put into transit where its sat in some place in China.

At first the delivery date was supposed to be 5-8 days, than it turned to 13-15, which its well past 15 days.

I contacted the customer support for this site. They are offering only 10% to compensate me.

While looking online to see the reviews, i noticed that they do a lot of this to other customers, or the customer has to wait forever or not hear from the company while waiting for their refund.

Why is this business allowed to continue if they keep doing this to their customers. There's no contact info on their website.

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- Fort Stewart, GA, USA • May 22, 2025
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Ordered online and kept receiving emails saying due to surge in orders it was delayed.

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- Concord, NH, USA • May 19, 2025
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I saw an ad on Facebook and placed an order for a personalized gift for Mother's Day. I paid extra for expedited shipping. I have not received an order, the website still says "in production". I have not received a reply to my email inquiry and there is no phone number listed.

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- Collinsville, OK, USA
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I purchased a star map that shows names, dates, and location. I was told I would get a tracking number but it never came. So I emailed them saying “I put my order in Jan 27 2025 and have not received anything”. They emailed me saying how sorry they were and that they would be sending it out right away. Maybe 2 weeks later I emailed them again saying “ how long I’ve waited and I just want a refund”. They again apologized and said they are contacting the wear house and will send it out immediately. I already knew I got scammed after about 2 weeks went by with no tracking information.

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- Los Angeles, CA, USA
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Ordered a sweatshirt online over 2 months ago. Have sent questions in the contact us box and receive false tracking number stating the package was delivered 2 years ago when I had only ordered it 2 months ago. No help is being made and now I see many people have been scammed by this company.

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- Charlotte, NC, USA
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This company misrepresents their products, as well as where and who the consumer is purchasing from. They advertise receipt of custom items within 15 days. However, they do not inform customers that items are manufactured and shipped from China. I made a purchase on 12/6/2024, and did not receive the item until 1/8/2025. The company did not inform me of any delays. I had some back and forth with their customer service people that were clearly based in China. They offered a 10% refund, but when I stated that would be insufficient, and that I would like to cancel the order, they stopped responding to my emails. They also advertised custom gift wrapping for $7.99. When the item finally arrived, it was of extremely low quality. In addition, the item was not gift wrapped, but what was included was a clearly used and torn-up gift bag. I emailed the company again to initiate a return, but they have still not returned my emails. This is a fraudulent company that is overcharging for garbage items.

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- Middleton, WI, USA
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I ordered a personalized gift for my mom for christmas from this website and it never came.

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- Livermore, CA, USA
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Currently numerous customers on their sites complaining about not receiving orders. Or receiving wrong orders and not getting refunds. Can’t contact company. No response if you try. They will take your money and you most likely never get your product and if you do I’ve heard it’s either wrong or terrible quality. Not a single satisfied customer. Clearly a scam and ripping people off. Currently trying to dispute the charge.

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- Milwaukee, WI, USA
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False advertising. The products advertised are nowhere CLOSE to what was provided.

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- Mulberry, FL, USA
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Purchased a customized sign on December 12th, 2024 with 3-4 day delivery upcharge of approximately $20. Contacted Kollia.com service support on December 18th to inquire about my purchase as this was intended as a Christmas gift. Kollia support relied to my inquiry and informed me they are expediting my order as it got "lost". I requested a cancellation when I realized that my order had been lost and this item would not arrive before Christmas as originally intended, even with the upcharge for shipping. Kollia support refuses to cancel my order after multiple requests, they still have not started production on my order and are now informing me that I must pay for cancellation due for inconvenience. Either way they collect my money and choose when to (if ever) start production on my order. The website does not display a phone number or mailing address and unable to find any information online regarding Kollia's location.

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- Eau Claire, WI, USA
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I placed an order for a customized sweatshirt as a gift. The latest promise date was 12/21/24, which was the reason I went with this company over a different seller on Etsy, as it was for Christmas. I never received any kind of confirmation email, so I emailed their customer service inquiring. I never got a response. I waited a few more days and sent another inquiry, no response again. I sent a third email threatening to dispute the charge and that prompted them to return my email. I’ve went back and forth with “Ivy” in customer service about 5 times requesting they refund me and they just keep telling me that the order is in emergent production & give them more time. It is not 2 days past the latest delivery date & they have not even created the product nor will they cancel/refund me.

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- Kingsland, GA, USA
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Purchased a lamp from this seller for $152.05. They do not require an account to be made prior to making a purchase. As such, once you have registered account, you will have no way to track your order. The "track order" link in the email invoice leads to the account dashboard, which has no orders listed because no account was created prior for the order to be linked to.

They advertise 5-8 day shipping post processing. It was purchased on the 6th of December and it is now the 20th. There have been no updates other than the initial invoice. The seller has not returned my emails other than with automated bot responses which do not address my issue, but I am attempting to obtain a full refund.

Further research online will show a large number of other people which have the same experiences with this company. My best advice is simply not to purchase any products from this company.

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- Vienna, VA, USA
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I ordered a lamp for my children from the kollia.com website. I never heard back from them for weeks until a plastic bag showed up in the mail. The lamp was nothing like it was described online. It was significantly smaller, was missing a base that was clearly in the pictures online and appeared to be one piece, and it was shipped in nothing more than a plastic bag so the lamp was severally damaged and the USB cord was so smashed that it wouldn't even fit in the lamp so I can't even determine if the lamp works or not. I contacted the company numerous times and despite their refund policy online, all they ever offered me was a 30% refund and I could keep the broken lamp. I have asked numerous times for a refund and at this point have given up ever getting a dime back from them.

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- Clayton, OH, USA
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Website looks legitimate however no product was delivered or made.

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