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Killgoty's

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Killgoty's Reports & Reviews (1)

- Newtown, CT, USA • Jan 30, 2024

I ordered item from website. It does not resemble pictures, nor description. Here is a copy of info from site: "The fairy dandelion sculptures can be the perfect accompaniment to your traditional cottage garden or the striking centre piece in a modern setting. Made from stainless steel wire these pieces are made to last, The Copper leaves can be lacquered to keep bright or left to age naturally and eventually verdigris."

I'm not sure what that last word is, and there are no copper leaves on the item. Attempted to get missing parts sent and instructions to assemble. Vendor needed copy of shipping label and pictures. Vendor also stated do not ship back to address on label since that was not correct. I'm not sure why. The next email contact came from an email address entirely different from the [email protected]. The address on the website is also different from that on the shipping label and NO telephone number contact available. I was charged $6.99 shipping, yet the vendor suggested "We are so sorry to hear that you are not willing to accept this suggestion (refund of 15% was offered). This is the best proposal that I can provide to you, but in this case, I have checked with our manager, we would like to offer you an exceptional proposal which will be provided to you only: how about we provide a 20% refund for the product.

Otherwise, you will cost more than 20USD for shipping the product back to us and customers need to be responsible for the returning shipping fee. However, due to the instability of logistics, we do not recommend that you return the package. Otherwise, we will not bear the losses caused by logistics. I would be very grateful if you would accept our offer. I look forward to hearing from you. Again, thank you for contacting us! Have a great day."

Best regards!

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