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KetoFast Reports & Reviews (8)

- Brooklin, ME, USA
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I bought first bottle thinking it wasa really going to help me lose weight. After taking all of the first bottle and not losing anything, I tried to send the other bottle back but they wouldn't give me my money back. On top of that, every month they kept sending me another bottle of this junk and charged it to my credit card like the first bottle I bought. Finally they stopped for 2 months during all the COVID stuff but they started in again and are still sending me a bottle every month and charging my credit card. All the credit card people could do was change the number but I have several companies I favor and don't want to have to redo with a new number. I guess that is the only way to get rid of them. Trust me, no one is going to lose weight with this product and it should be banned from the internet or any other means of selling it. It is worthless. I tried calling them, emailing, doing the website thing and nothing gets them off my back. People should be told about this product that is does not do what they say. They just want your credit card number so they can keep on charging you for it. I do not know how to do the select image.

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- Wauchula, FL, USA
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We unable to cancel after repeated attempts via phone. They kept sending product and charging although product was returned 2x’s with no credit returned to card. After reaching a person we were informed that they continue to charge shipping and handling as well as a $5.00 restocking fee.

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- New Orleans, LA, USA
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An ad popped up on my telephone on 6/28/2020 about a free sample of Keto Fast. It said all I had to pay was the shipping and handling fee which was less than $10.00. I paid the shipping and handling fee with my debit card. When I checked my checking account the next day,6/29/2020, my account showed the following debit card withdrawals: "06/28 Chs*Retail Health ###-###-#### CA Card XXXX 1.99; 06/28 Chs*Pro Health Fast ###-###-#### OK Card XXXX 34.98; 06/28 Chs*Healthgenix Fit ###-###-#### NV Card XXXX 198.70". On July 1, 2020 I sent an e-mail to "[email protected]" stating all of the above. The last couple of sentences said "The only amount I agreed to was for shipping and handling. I did not authorize the $34.98, nor the $198.70. I am requesting that my money be returned and I will return your products to you. You are guilty of false advertising and I don't want your product." I received a reply from Customer Support stating they would answer me within 48 hours. I went to my bank. The bank representative I spoke with was aware of this scam. She advised me to wait the 48 hours and if I didn't receive a reply to call the bank and file a claim. I called the bank and on 7/6/20 the charges of $198.70 and $34.98 were reversed and deposited back into my account. When the package was delivered to me I brought it to the post office. The postal clerk told me to write "REFUSED" on the package. I did so and gave it back to the clerk. She explained that it would be sent back to the sender. On 9/1/20 I was about to do balance my check book. I was very upset when I saw that the bank had reversed the reversal and debited my account again for $198.70 and $34.98. When I called the bank for an explanation they said that the company said I had gone into one of their stores. I have not left Louisiana at any time in 2020.

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I ordered their product 7/30/2020 and returned it on 8/11/2020 (the same day I got it). I've not yet gotten my money. They said they have tried to refund my card, but it doesn't work. They they say they will send a check, I never got it. Then they said they will issue a check via email, I haven't gotten that either. It's been over a month with no resolution and no money back.

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- King George, VA, USA
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On 8/6/2020 I ordered a Keto supplement online with the promise it would arrive no later than 5 business days later. A few days later I was balancing my finances and noticed extra charges for items I did not purchase and that were not verified in the order I had placed.

I ordered the item for $69.99 and was subsequently charged $1.99 and $34.98 for other products.

I messaged the customer service chat on the website on 8/8/20 regarding the extra charges and was not offered a refund, only a discount on future purchases (see screenshots). I was also told I could send back all products for a $5 restocking fee.

I waited another week and called the customer service number (833-665-0721) on 8/17/20 about the order status and was given a tracking number through USPS and told it was already shipped on 8/8/20.

I called again on 8/18/20 and spoke to Mo, letting them know that according to the USPS site it hadn’t arrived to their facility at all and I asked for a full refund. No said they would send another shipment out because they had in fact NOT sent the items yet. I said no, I didn’t want the products anymore and only wanted a refund.

After an apparent 2 attempts to refund me electronically, Mo came back on the line and said they would send me an electronic check and it would take 14-30 business days to get to my email. I said that wasn’t acceptable and I asked them to try refunding me again- to which he said “I’m sorry but that will lock our system up. Thanks for calling” and hung up.

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- Bryant, AR, USA
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I woke up on August 7th, 2020 to find an email saying I made a $149.91 purchase for a KetoFast supplement subscription that I didn't make. The order was placed at 7:34 AM and I called at 9:30 AM, right after I verified that my debit card had indeed been charged. I was told that they couldn't process a refund because the order was already in fulfillment; the best they could do was to offer a 35% refund and I could keep the product. If I wanted a full refund I had to wait until I received the product and then call them back to process a return. Right after that I called my bank to cancel my debit card and file the paperwork to report fraud. I then noticed that the company had made another charge to my card for $34.99 for a bottle of KetoCleanse and also another $1.99 charge. I didn't receive any emails about the additional charges. I received the product 3 weeks later and called today to process the return. I was told that I was going to have pay shipping myself and also a restocking fee, even though my card was used fraudulently. They offered the 35% refund again to keep the product. I was given two very long numbers for the return and told that it was going to take several weeks to process the return. I explained that I had to cancel my card because of the ordeal and asked to speak to a manager and the woman hung up on me. I called back, livid, and explained that I didn't place the order in the first place and that I was going to call the news, my state's Attorney General's office, and the ScamPulse.com if I wasn't give a refund. I was placed on hold for over 10 minutes and when the gentleman came back on, he said they would process a full return for all charges and asked for my card number. I said I was reluctant to give them my number because I didn't want them to take any more money. I was assured that they would only process the refund - I found a prepaid debit card that I had and gave them that number since the card only had a small amound of money on it. I doubt they will refund the money, but we'll see.

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- Hortonville, WI, USA
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Ordered Ketofast product. First it states it is a deal, buy so many you get so many free. I thought before my payment went through I could review my order but other items got added, no review and I was charged. Since that order was placed, no product has came but they charged me. I have called and stated I never got my product. They state to wait longer, the pandemic is slowing their shipping. It has been a month and I have called and emailed to get a full refund and they refuse to do so. They state I need to send the product back at my expense. I told them I don't have the product. Every time I call, they state to wait it's coming. All I want back is my full refund of $186.92. All calls I have made and it appears it is not from US, I am going assume they are from the middle east. Hard to understand. I ask for a manager and they say he is busy. I believe this is a scam and very dissatisfied and disappointed of the money I am losing. I have no address and there are 5 different phone numbers. And I get the same run around. I just want my refund.

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- Colorado Springs, CO, USA
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I ordered a one time supplement that turned into two billed separately products, and a monthly payment. Which I did not sign up for! When I called them to dispute payment, suddenly they do not speak good English.

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