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Kelini

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Kelini Reports & Reviews (1)

- Aurora, OH, USA

This company advertises on Facebook. I ordered four of these. When I received them we tested it one evening on our deck. It did not work, we were swarmed with mosquitoes. There was no contact information for this company so I sent an email in response to the order, asking for return and refund information. It took several days to get a response. The first email, in very poorly written English, asked for a video of the item not working. I responded saying how ridiculous this request was and asked again for return and refund information. Each of these messages was translated into Chinese characters. The next message was from a different Chinese person who told me they had to be unused, in original packing and would need to be returned to a Chinese address, which was included in the message. I don't know if you have ever needed to mail something to China but it costs more than whatever you bought. I wrote back again and said these were mailed to me from a US address and I was not mailing them to China. The final email from them told me the following: " We do not have an American return shipping address. You need to pay for the return shipping cost, which would be high as the return address is in China. In addition, if your return is damaged or lost in transit, the refund will be rejected. Therefore, we would advise you to sell it locally or through social networking, or send it to your friends. Please get back to us if you require further assistance." This is a huge scam for an item that is essentially useless. This is not the first time I have been burned by an advertisement on Facebook or Pinterest. The positive reviews are most likely fake, and they disguise their ads to look like they are US based.

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