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Julietten

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Julietten Reports & Reviews (1)

I naively purchased this product from a Facebook advertisement. The product received was nothing like the product advertised. The differences are summarized below:

Product Advertised has bright vibrant colours. Each individual tree, cloud, mountain and lake is a different layer, providing an overall piece with up to 5 layers thick and a thick deep frame around the entire product. Size is approximately 40 inches by 10 inches. Item has crisp edges at each mountain, tree, lake and cloud in individually cut out. Product Received has dark, muted colours. The background sky is one layer with all mountains/trees/water as a second layer providing a lack of depth. Small shallow frame around the product.

Size is approximately 15 inches by 6 inches. Item has blurry, fuzzy edges printed onto a piece of wood.

After receiving the product, I tried contacting the seller to request either a full refund or a replacement product with the quality advertised. The seller first questioned whether I’d selected the right options when I ordered, then quickly switched to stating that I received the product ordered and if I was unhappy, then I could pay the international shipping to have it returned and they would then credit me only the cost of the original product (which is less than the cost of international shipping).

The original listing no longer exists, which is consistent with a fraudulent website; sell an item for a short time frame and then remove the listing so as not to get caught.

I still have the product and would be happy to either produce it for this dispute or to return it to the seller, but not at my cost. I should not be required to pay return shipping on a fraudulent item.

After receiving the fraudulent item and having the discussion with the seller, I did some research and found the original REAL seller on Etsy. You can see that this seller stole the images from the real seller:

https://www.etsy.com/ca/listing/973954309/wood-wall-art-nursery-decor-kid-room?p...

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