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James Avery Craftsman Jewelry

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James Avery Craftsman Jewelry Reports & Reviews (1)

I was on Facebook right after Christmas on December 31st to be exact and an ad for a huge sale from James Avery Craftsman Jewelry popped up. I LOVE James Avery and have bought in store as well as online before. While navigating through I couldn’t believe the sale prices I was seeing (should have been my first clue honestly) but the website looked EXACTLY like James Avery so I trusted it. I placed my order and checked out through PayPal. That’s when my second clue was given because I received confirmation from a foreign place not James Avery. I tried to go back but it did say James Avery.Cherylmerch so I thought they must still be affiliated and must be this different site due to the close out prices. So on 12/31/21, I ordered 5 rings. I received my order on 1/18/22. The first problem was I received 5 rings but not one from my original order. They were all completely not from my order at all. Second, they all came in one James Avery Box and they were all of course not James Avery. The quality of the items are terrible. I emailed them right away. Here is the exchange:

I just received my order, which firstly is clearly not James Avery nor are they good quality at all. Second I did not receive one ring that was in my order. They are all different and I’m genuinely so disappointed. Please refund my money and give me instructions on what to do to return these rings.

Them:

Dear customer, I am very sorry for this situation, could you take some photos of the things you got, I will be happy to deal with it for you!

Sent picture

Them:

We are sorry for this situation, the items you got are nice too, how about keeping them this time, we would like to give you a special discount for your next order.

Me: Are you refunding the money I paid for rings I did not get?? Or are you offering to send me the rings I originally ordered as well as keep the rings I have? I am very confused.

Them: Dear customer, how about we send it along with your next order?

Not only did they completely misrepresent themselves as being James Avery but they obviously had no intention of sending me my original order. Given the quality of the rings I received I’m sure I would have been disappointed had I received my original order anyway. The fact that they will not refund me is bad enough but to at least not give me any of my order or ask me to place a second order with a discount and you know maybe they’ll send my first order correctly then…it’s crazy. I cannot believe it. I feel incredibly stupid.

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