Ipulse Medical Reports & Reviews

Ipulse Medical Ltd Reports & Reviews (6)

It’s a scam!! Don’t do it!

Much like just about everyone else’s experience here, I got scammed by this shady company that preys on women in CHRONIC, DEBILITATING pain. I tried to place an order months ago, and it never “went through” as I received no confirmation or order number. I’ve reached out multiple times, and finally yesterday someone answered me and was absolutely incompetent. She told me that “I must have given the incorrect email address and home email address so it was my fault”. I absolutely did not and would not, so this crappy company not only lies to scam you out of money, but also gaslights. I use auto populate for my information on my phone when ordering things, always double check everything I submit (especially when it involves money), and saw right through her lies as they kept growing. First she said it was delayed due to “their warehouse being behind”, then she said it was because I spelled my name incorrectly, then that I gave the wrong address… somehow, though, she KNEW MY ADDRESS and read it off for me. They refuse to let you speak with management and say “even if they could talk to you, they would just tell you the same thing”. Absolutely disturbing how people can sleep at night with that kind of behavior stealing from people without ever giving them service and not rectifying the situation. Shame on them. The lady finally “got my email correct”, but didn’t give me an order number or anything to indicate that I actually had receipt for the purchase even though they definitely had gotten my credit card info and have been charging me for months. This is extremely criminal and it is shocking that they haven’t gotten multiple lawsuits already, because it’s definitely on the way with this kind of business operation.

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Victim Location 99701
Total money lost $124
Type of a scam Online Purchase

I ordered my livia on April 17. This item has been "on its way to a USPS facility" for the last 5 months, with no updates to the tracking information. Customer support does not appear to be run by real people. Responses from their support email state:

"I just checked and I see that your order is on the way and will arrive at you soon. You can track it through this next link: [link to USPS Website tracking info]"

USPS Has yet to receive this item to ship, making the tracking number useless.

My requests to cancel the order have been denied multiple times because its status has been marked "on its way to a USPS facility" even though there has been no movement on the product since I placed my order.

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Sent back the device, never got a refund

I ordered a device in 2018, but it didn't work for me. So they asked me to fill a refund form and send back the device, providing tracking number. I did it and I am still waiting for the refund... Not only I lost the money of the device but I on top had to pay for the refund. I was very surprise to find out they are still active nowdays, this cannot continue...
And by the way, don´t come with "we are very sorry " etcetc, I´ve been writing with you for years and it is always the same story.

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Scammer's phone 17187154647
Scammer's website mylivia.com
Scammer's address Atlanta, GA 30303, USA
Scammer's email [email protected]
Victim Location BC V1L 5A3, CAN
Total money lost $194
Type of a scam Online Purchase

I ordered a product from this company called “my livia” or “livia”, a device that the same technology as the TENS machines for treating pain. This product is specifically directed at women who have primary or secondary dysmenorrhea. Although the product is not guaranteed to work for everyone, the company does have a “money back guarantee” that you can try the product for 120 days, and if you don’t like it you can return it for a full refund. Needless to say that the product did not work for me and I have been trying to get a refund for over a month now. The only replies I have received from this company are automatic replies from someone who identifies themselves as Polina. I doubt this person is real as I have now received two of the exact same emails from this company. I tried calling the 24/7 hotline provided on their website, but the number is not in service. Furthermore, I finally decided to do some research on the company and discovered that there are many more people out there like myself who have yet to receive their promised refunds. If you visit trustpilot.com, a review service for consumers, you will find such testimonials. Personally I think creating an entire business out of praying on women who are in pain and stealing their money is shameful beyond words. I look to bureau’s like the ScamPulse.com to help right these highly unethical wrongs , hold guilty businesses accountable, and pave the way for honest business owners to take their place. Everyone deserves to be treated with honesty and respect, including customers.

Included below is a copy of a few of the emails that have been exchanged to date:

Hi there, thanks so much for reaching out to Livia!

Our superstar Care Team will get back to you within up to 2-3 business days regarding your inquiry. Hang tight, you're on our radar!

All the best,

Polina

Livia Care Team

.....

REPLY:

To whom it may concern,

I am still waiting for a response from your support team. In the last email I received, I was told that I would be contacted within 2-3 business days. That has not happened. I've been trying to reach someone since early January and I have to admit that I'm very frustrated at this point. All I want to do is return a product that didn't work for me and get a full refund of my money - a guaranteed service that your company provides. Please contact me as soon as possible so we hopefully resolve this miscommunication.

Regards.....

.......

Hi there, thanks so much for reaching out to Livia!

Our superstar Care Team will get back to you within up to 2-3 business days regarding your inquiry. Hang tight, you're on our radar!

All the best,

Polina

Livia Care Team

.....

REPLY

Hi Polina,

This is the exact same email you sent me last week and like I mentioned before... no one has responded to me. Please contact me as soon as possible.

Sincerely,

...

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Scammer's phone (718) 715-4647
Scammer's website mylivia.com
Scammer's address 1500 Distribution Ct STE 400 Lithia Springs, Lithia Springs, GA 30122, USA
Scammer's email [email protected]
Victim Location BC V0P 1K0, CAN
Total money lost $200
Type of a scam Online Purchase

I purchased the Livia machine directly from their website ( https://mylivia.com/ ) and it has now been 9 months since I sent the Livia machine for refund following their exact return instructions, STILL NO REFUND.

Despite my many attempts to get my money back "risk free" as they boast on their website, and although I have had confirmation that the equipment was successfully returned, I am still waiting.

I have emailed, used facebook messenger, and called a number of times in the past 9 months and never have received a refund.

I have managed to speak to a representative using 1-718-715-4647, although all they say is that they are working on my case. Now the phone number goes to an answering service that instructs the caller to dial a number to be connected (always a different number, every time I call) and after pressing the said number it simply hangs up.

If this isn't the definition of a SCAM, I don't know what is. DO NOT BUY LIVIA. IT DOESN'T WORK. YOU WILL NEVER GET YOUR MONEY BACK.

Some of the email exchange:

Support [email protected] via zendesk.com

Wed, Oct 23, 12:23 PM

Your request (55629) has been received and is being reviewed by our support staff.

_______________________________

Valeria (Support) [email protected] Oct 23, 22:31 IDT

Dear Clio,

I want to assure you that you have been added to the refund list.

Your request regarding your refund has been already sent to my colleague from the Financial Department, so I am sure your issue will be fixed asap.

Used Facebook Messenger:

Hello Clio! My name is Valeria and I am a customer support representative at MyLivia project.

Let me please return to your case.

We have received your package in the warehouse and you were added to the refund list.

Please note that I've forwarded your request to the Financial Department again and reminded them about the necessity to process a refund for you.

Once I have any update from them, I'll contact you.

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- Saint Louis, MO, USA

Scammer's phone 17187154647
Scammer's address Unknown
Scammer's email [email protected]
Country United States
Victim Location MO 63106, USA
Total money lost $150
Type of a scam Online Purchase

I ordered or rather (attempted to order) the livia device that helps with menstrual cramping for a friend. They sent an invoice that I paid and that my item was "processing" but no product has ever came to me. They also have not answered any of my inquires via email or their "contact us" box via their mylivia website. I want to warn everyone not to spend their money on it this way. I do not know if the device which is sold through Amazon is any more or less legit. I just want my money back. As someone who doesn't even have a home and who spent money thinking of a dear friend that has been suffering with pain, this is ridiculous that they are allowed to take advantage of people this way. 150 dollars wasted that I can't get back. There has to be something more that can be done. I am not the only one who has suffered. No one deserves this.

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