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institutionwine.com Reports & Reviews (2)

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DO NOT PURCHASE FROM THIS COMPANY! I ordered four bottles of wine from Institution Wine and was billed $171.92 on September 7, 2019 . The wine did not arrive by September 26th so I contacted the company to inquire about the delay. I was told that the wine was out of stock and would be delivered in 2 or 3 weeks. Still the wine did not arrive. i again contacted the company on October 7th, November 5th and each time I was assured that the wine would be shipped in the coming weeks. The wine was never shipped. On January 13th, 15th and 30th, I again contacted the company offering that they could substitute several different wines of similar value that appeared to be in stock on their website. There was no response from customer service. I have repeatedly emailed and left telephone messages which the company has not returned. DO NOT GET SCAMMED - DO NOT PURCHASE FROM THIS COMPANY!

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- Palos Verdes Peninsula, CA, USA
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I found some Spanish wine at great price online, I created account with the website and purchased the wine, I got email confirmation and even a tracking number, a week later I contacted them and they said that they regular shipment is 7 to 10 business day, another week passed, no wine shipped, contacted again, they said they are working in the shipment, another week passed, they said next week is going out. Now it's been 1 month and no shipment has been sent, they continue to answer my emails and the tracking number still showing as valid but I suspect I will never get any wine.

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