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Instacart Reports & Reviews (6)

Victim Location 80130
Total money lost $200
Type of a scam Online Purchase

DO NOT USE INSTACART!!

Buyer Beware using Instacart!! Lesson learned for me tonight when I had Instacart deliver my Costco order! I requested a receipt and they told me that it is against Instacart policy to give a paper receipt. Now i know why!

So I contacted Costco and was able to obtain a copy.

Total product cost from Instacart is $235.

My receipt is $189.

Total cost for using their service tonight $76.86 for a $189 order.

Instacart does not true up the actual cost of the product if it is LESS than their website, only if the item is MORE then they charge you more. This includes weight of meat!! If you get less than the pound, you pay for the full pound!

Not to mention their markup then increases their fees that are also assessed !

So I called instacart and I was on hold for 40 minutes before a supervisor connected and refused to refund the difference in product cost. I was educated that there is a clause that you pay the website cost not the store cost regardless of the difference.

Needless to say, this lesson made me furious as this $45 is above and beyond their other fees that I can clearly see in the total.

If you know someone older or needing assistance, who is using instacart, warn them to ask a neighbor to help them out!

This is a shame and very frustrating.

Victim Location 80130
Total money lost $200
Type of a scam Online Purchase

DO NOT USE INSTACART!!

Buyer Beware using Instacart!! Lesson learned for me tonight when I had Instacart deliver my Costco order! I requested a receipt and they told me that it is against Instacart policy to give a paper receipt. Now i know why!

So I contacted Costco and was able to obtain a copy.

Total product cost from Instacart is $235.

My receipt is $189.

Total cost for using their service tonight $76.86 for a $189 order.

Instacart does not true up the actual cost of the product if it is LESS than their website, only if the item is MORE then they charge you more. This includes weight of meat!! If you get less than the pound, you pay for the full pound!

Not to mention their markup then increases their fees that are also assessed !

So I called instacart and I was on hold for 40 minutes before a supervisor connected and refused to refund the difference in product cost. I was educated that there is a clause that you pay the website cost not the store cost regardless of the difference.

Needless to say, this lesson made me furious as this $45 is above and beyond their other fees that I can clearly see in the total.

If you know someone older or needing assistance, who is using instacart, warn them to ask a neighbor to help them out!

This is a shame and very frustrating.

Victim Location 80130
Total money lost $200
Type of a scam Online Purchase

DO NOT USE INSTACART!!

Buyer Beware using Instacart!! Lesson learned for me tonight when I had Instacart deliver my Costco order! I requested a receipt and they told me that it is against Instacart policy to give a paper receipt. Now i know why!

So I contacted Costco and was able to obtain a copy.

Total product cost from Instacart is $235.

My receipt is $189.

Total cost for using their service tonight $76.86 for a $189 order.

Instacart does not true up the actual cost of the product if it is LESS than their website, only if the item is MORE then they charge you more. This includes weight of meat!! If you get less than the pound, you pay for the full pound!

Not to mention their markup then increases their fees that are also assessed !

So I called instacart and I was on hold for 40 minutes before a supervisor connected and refused to refund the difference in product cost. I was educated that there is a clause that you pay the website cost not the store cost regardless of the difference.

Needless to say, this lesson made me furious as this $45 is above and beyond their other fees that I can clearly see in the total.

If you know someone older or needing assistance, who is using instacart, warn them to ask a neighbor to help them out!

This is a shame and very frustrating.

Victim Location 62234
Type of a scam Phishing

From Instacart. It said "instacart: Unlock your account" your a/c has been locked due to an excessive amount of sign in attempts. Click the link below to unlock your account; and then it says unlock my account. Then it say i will need to reset my password.

Victim Location 29418
Total money lost $52
Type of a scam Other

Used instacart delivery was overcharged with my order I try to fix mistake with customer service and they shut down all support .

Victim Location 93117
Total money lost $99
Type of a scam Online Purchase

This morning 1/20/20 the company INSTACART illegally charged me 99 dolars for a member ship I did not sign up for. I used their website one time , over a year ago to order 1 food product. At that time I paid with a debit card. and paid a regular delivery fee.. I DID NOT sign up for any trial member ship or agree to anything beyond authorizing the single purchase. I called their company and demanded the money back and demanded to be removed form all accounts at their company. I have not even looked at their website in over a year. I have seached online and have founds very similar accounts by other customers.

Hi Kerry!

Thanks for signing up for Instacart Express. Your membership begins today. We hope you enjoy access to unlimited free deliveries over $35.

On January 21, 2021, your membership will automatically renew for a full year, and you will be charged the $99.00 membership fee.

To change your renewal setting, please visit your Express Account page.

Payment Receipt

Payment Date 1/20/2020

Billed To [email protected]

Amount Received $99.00

Credit Card xxxx-xxxx-xxxx-8477

Instacart Express Pro Tips

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