Imposter of Chase Bank Reports & Reviews (2)
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Reported details
A phone call came from 1-888-994-5626 at 10:07 and a man said he was Alan from Chase Bank Fraud and assured me that the transaction I declined for $1200.98 was not going to be paid. He also stated the women's name that I do not remember.
Then he stated there was another transaction that needed to be addressed. A transaction was being attempted via Zelle to withdraw $1000 from my account to an account at Wells Fargo Bank. He asked me to go to Zelle in my Chase Mobile app and send $1000 back to myself. He explained that Wells Fargo needed verification it was me they were sending the money to, therefore I received a text with a verification code from 93557. (Screen shots of texts have been provided in attached document below)
The text said “Wells Fargo: Sign on to your Wells Fargo account and verify your mobile number within 24 hours. Verification code 971629. Questions? 1-800-956-4442”. I provided him with the number 93557 and he said it was wrong and that it should be a 6-digit code, I then provided him with the code 971629. He stated he needed to verify the code with Wells Fargo representative. He verified the code and then said that Wells Fargo needed to verify my email address. He asked for my email address, and I provided it to him.
I then received an email from Wells Fargo email address [email protected] asking me to verify my email address. I clicked on the link to verify my email and received another email from same email address with a verification code 720905 I was to provide to the caller. (Screen shots of the emails I received are in attached document below)
I received another email from the same email address confirming my email address. The man walked me through the process of sending a $1000 to myself via Zelle using my cell phone number but it was not working. Therefore, he asked me to do it using my email address. I verified the email that I was sending the money to was correct and was my current email address. He assured me that it was safe and that he would monitor my account. Also stating that the balance in my account would not change and that he would monitor it.
After hanging up with the man I received another email from Wells Fargo with a confirmation code RT0CW823MR and it also said that the money was sent to my Wells Fargo account ending in xxxxxxxx1736.
I then realized that this was a scam, since I do not have an account with Wells Fargo. I immediately called Chase Bank and reported it.
In addition, I had recently lost my debit card, locked it and reported it lost earlier in November. I also has several other fraudulent transactions on my account that I reported. I thought these other issues were additional fraudulent activity on my account due to the loss of my debit card.
Chase had me on hold for approximately 90 minutes before I reached someone, then gave me the run around transferring me to several different departments. Needing to explain the situation several different times. The result was that they would report it to Zelle, however there was no way to recover my money. "We are very sorry this happened to you but Chase does not have recovery rights.”
Meanwhile $1000 was taken from my account. Perhaps had I not had to wait for 90 minutes before speaking to someone, the transaction could have been intercepted.
I called Chase again on 11/18/21 at 5:30 p.m. to attempt to unlock my online account. I was on hold for another 90 minutes until I was able to speak to someone. They transferred to me Brian who asked me to explain my situation and then said sorry they could not help me. He transferred me to Claims and again had to explain the situation. Was again told "We are very sorry this happened to you but Chase does not have recovery rights.”
They transferred me to Internet Services to be able to have my online account unlocked, a woman name Maria began to help me and during a three-way call with a verification service the call remained connected, however I could no longer speak to anyone.
I hung up the phone and called back, initially made contact, but was transferred to someone else because they were not authorized to help me. On hold for another 90 minutes, then received a message that due to extenuating circumstances they could no longer help me and was told to call back at another time and call was disconnected.
The Electronic Funds Transfer Act (EFTA) and Regulation E covers Zelle transactions, therefore I don’t understand why Chase Bank is taking the stance that they can’t help me.