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Imposter Intelliswift Software Inc

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Imposter Intelliswift Software Inc Reports & Reviews (1)

• Oct 14, 2020

Victim Location 98101
Type of a scam Employment

Hello Brian,

Greetings,

Hope you are doing well and keeping safe in these troubled times. This is Vishweswaran, Recruiter from Intelliswift Software Inc. I went through your resume and your qualifications appear to be an excellent match for an opportunity I have open right now with my direct client. Please go through the details of the job (below), if interested please send me your updated resume and contact me at (510) 370-0799.

**I apologize in advance if this opportunity is not in line with your current interests or career path**

Job Details

Position : Project/Program Manager I

Work location : Seattle, WA

Duration : 3+ months

Job Description

SERVICES TO BE PERFORMED

Manages the SIM process for a two-ticket process (identity verification and FIPs token dispersal). Responsible for providing timely and appropriate responses to SIM requests. Resolves ticketing conflicts and prepares solution options during escalations. Tracks and maintains metrics on the SIM process; addressing issues and ensuring tickets are resolved timely to keep backlogs clear. Compiles daily and weekly status reports for DI Program team owners. Assists in FIPS token inventory, ensuring regional locations maintain proper FIPS token levels to meet employee demand. Assists in coordinating token delivery to employees. Assist in compiling daily and weekly status reports on FIPS token inventory levels.

Trained in HR procedures to conduct employee identity verification.

Candidate Requirements

Leadership Principle (have 1)

Years of experience required

Degrees or certifications required

Disqualifiers

Best vs. average

Performance indicators

PM Required skills:

Follows established processes and procedures

Trustworthy to protect employee personal data

Program Manager experience

Knowledgeable in automated ticketing tool management and resolution

Able to manage dual but similar processes (identity verification and FIPS token delivery)

Flexible to adjust to a changing schedule and demands – must be prepared to work outside normal business hours, including late nights or early mornings due to international employees

Compile daily and weekly reports

Takes direction positively

PM Preferred skills:

Previous client experience working with SIM

HR experience

IT experience

Understands how to de-escalate tense situations and follow procedures when escalation does occur

Self-motivated

Team player who actively engages with others

Leadership principles:

• Ownership

• Bias for action (willing to say something, correct a gap, etc.)

• Invent and simplify

Performance Indicators:

• Being able to work and process requests in SIM

• Able to process 200-300 appointments per day (coordinator)

• Being able to successfully complete work within SLAs

Top 3 must-have hard skills

Level of experience with each

Stack-ranked by importance

1 Outlook

2 SIM (trouble ticket tool) – any experience is great

3 Will be using Quip (similar to Google Sheets, Smartsheet, etc.) – be able to pull reports

Vishweswaran

Senior Technical Recruiter

(510) 370-0799

[email protected]

https://www.intelliswift.com/emailSigns/Intelliswift-logo.png

39600 Balentine Dr., Suite 200 Newark, CA 94560

www.intelliswift.com

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You have received this message because either you have contacted our Company to express interest in employment, or you have posted your Resume in an area accessible to recruiters or HR professionals, which implies an interest in being contacted regarding employment opportunities.

If you would prefer to no longer receive any emails whatsoever from our Company, you may opt out at anytime by clicking here.

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