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Hydroluxe

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Hydroluxe Reports & Reviews (3)

Total money lost $450
Type of a scam Online Purchase

A survey came up while shopping on line on ikea.ca. As a free gift for doing the survey I would receive an anti wrinkle cream - just pay shipping. I checked my credit card statement and. Noticed I was charged on the end of August $116.49 and $128.38. I contacted the phone number provided and was advised that my credit card will be charged every month. The charges were already in the September statement as well.

Total money lost $128
Type of a scam Online Purchase

They offer a free sample where you pay the shipping and then they continue to charge your credit card for a monthly subscription of their creams.

See email below from them when I asked for an immediate refund.

---------------------------------------------

Hi *** ***,

We apologize for the inconvenience. Please we would like you to view this matter not from your own perspective but from ours as well. As an online merchant, we cannot function if we are not to follow our own terms of service which is the binding agreement between the customer and the company.

Sincerely

*** ***

Client Manager

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Hi ***,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness, we have reviewed your request for refund.

Thank you for the response and rest assured that we will be doing the best that we can to help you out in this matter. Contrary to what you have mentioned. I would like to inform you that e-commerce firms have a strict process that we need to follow in order to function online and to continue to do so for a long period of time. I have mentioned this fact to you because in order for such a company to exist online, we need to follow the regulations that was provided to us and the most of important of which is to provide a terms of service that would cover and constitute of how we function online which in our case, our trial offer. This being said that we have provided the terms of service of our trial offer to each and every websites that we have for the sole purpose of giving out the information to our customers, especially the vital ones.

Please keep in mind that you have agreed with the terms and conditions that were provided on our sign up page.

Nevertheless, I have already escalated your account and given the fact that you have exceeded with the 14 days of trial that we offer in which automatically been activated on the day that you have created your account. To this note, we are no longer able to process any sort of reimbursement to your account however, we understand the upset that you have experienced with us and to this note, we would like to offer you at least a total courtesy refund of $50.00 USD to the most recent charges on your account.

Kindly confirm to this email anytime in order to process the refund immediately.

Sincerely,

*** ***

Total money lost $265
Type of a scam Online Purchase

Online pop up, add says FREE TRIAL pay only shipping.

Then they send products every 2 weeks for a subscription that is never mentioned anywhere on the so-called free trial pop up.

They then site terms & conditions saying in the T&C's it says THIS IS NOT a FREE TRIAL.

How then can they be able to say FREE TRIAL when it is not & in fact is a subscription?

You then have to send an email or call long distance to terminate your so -called subscription but they will not allow to return to sender for refund & will not allow for refund on items shipped.

Also, funds are in US currency yet shipping address is in Canada! There ph# online is 647-361-4622.

This is TERRIBLE & should NOT be allowed in CANADA!

Beware everyone, do not enter your credit card online to ANY business offering a FREE TRAIL as there is no such thing.

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