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HydroFlask imposter

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HydroFlask imposter Reports & Reviews (6)

- Easley, SC, USA

I ordered a hydroflask cup on Nov.1 2019. I received an email saying my order was placed and that I would receive another email once my order was shipped. My card was charged $38.90. When I never received a shipping confirmation I tried to contact the company by message. When I never got a reply I sent an email to the customer service email provided only to find out it was not a valid email address. So then I tried to call the customer service # only to find out it is not a real telephone #. I'm currently disputing the charge with my bank trying to get my money back. Total scam!!

- Medford, OR, USA

I attempted to purchase 2 hydroflask bottles. My credit card information "failed" when I input. I attempted a second time. It reported as "failed" again, but I received an email stating that the order would go through once credit card was verified. I replied to the email about the order. No response. I replied a second time a few days later. No response. When I googled a phone number and called, I was informed by the real company that my order was fraudulent.

My husband sent me a link for a great sale on hydroflask water bottles, as we had been talking recently about getting new ones. I reviewed the products - website had all appropriate pictures, product information, etc. I purchased 3 water bottles. After 2 weeks of no receipt of products, I contacted them. They assured me my items had shipped, provided a shipping number, and when searched on DHL website-showed that the item was still waiting to be delivered to the sorting facility. I inquired many times over the course of several weeks to the status of my order. I looked back at their website - and received the error 'domain cannot be found'. Immediately I knew I was scammed. I contact them again about the possibility of them being a fraudulent company, and I finally get a response from them letting me know they have a new website (cupsdeal.com) and indicating my items shipped. The products arrived, and they were most definitely fakes. I contact them to let them know I would like to return the items, I am given approval to return. I return products and request refund. Weeks have gone by and my email inquires about a refund go unanswered. I contact paypal and file a complaint with them, provide proof of item being sent back/tracking number showing delivery, and paypal denies my claim and states "the company said they never received your product, so we are denying your claim".

- Los Angeles, CA, USA

This company appears to sell discounted hydro flask bottles, but they appear to be counterfeit.

- Richmond, VA, USA

The website is a fake attempt to look like HydroFlask's real website. You insert your card information, and it does not actually go through, and they then have your card information to make fraudulent transactions.

- Claremont, CA, USA

This website has cut and pasted information and graphics from Hydro Flask's official website in an attempt to pass of their products as authentic, including the "about us" information claiming to be from Oregon. The charges incurred originate from China, and the email contact is a Hotmail and no phone or other contact info. The confirmation email is grammatically incorrect and lists a different amount than charged at the website and comes from a generic @customerservice address.

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