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Humble Crate

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Humble Crate Reports & Reviews (8)

- Durango, CO, USA

I placed an order on 4/13/2020 and I was told it will be delayed due to the virus. After two months I contacted them and they gave me an invalid tracking number. Each time I try to get in contact with them they don't respond or they give me an invalid tracking number. They will not respond to my numerous emails about wanting a refund.

- San Francisco, CA, USA

Legendary Ventures Limited DBA Humble Crate needs to be shut down, as was their previous fraudulent venture "Dreamy Wish".

On top of the false advertisements of "50% Sale" claimed here on the BBB, the company continues to advertise on Instagram and Facebook, an duping thousands of people to buy reasonably priced products, only to be never received.

Weeks after ordering a puzzle for my family, I get a shipment notification from [email protected] stating my package was in transit. However like every package, it was stuck in Inglewood from May to now (July) because it was never fulfilled. Fortunately after contacting PayPal for the refund (the request was approved from PayPal refund team), I contacted Shopify to report the fraudulent Humblecrate.co site that is running on their online retailer platform to report fraud.

Today, July 7th, 2020, I then receive a mysterious package from "Jon" with a return address of 2352 Bent Creek Rd, Auburn, AL 36830 - which after a quick google search is a truck stop / grocery mart. After looking up the address and details on Google - it appears that several people from May-July have actually received similar packages from this mystery person and address - without ordering from this site at all, however receive items listed on the Humblecrate.co site (ex: https://www.wtol.com/article/life/help-figure-out-mystery-mail-sent-to-ohio-hous... />
This is clearly a large fraud / scam, using a website review technique called "brushing" and used by third party vendors, typically foreign, to provide themselves with verified "reviews" using their customers data / account from which the items were ordered, and yet - the actual customer never gets what he/she had purchased.

Hope ScamPulse.com takes Legendary Ventures Limited & Humble Crate down ASAP.

I ordered a puzzle on 4/14/2020 when the shelter-in-place order for Austin, TX went into effect. It is no 6/22/2020 and i still haven't received it. I keep emailing customer service and telling them i want a refund. "Fran" has just told me they are launching an investigation into my lost shipment. I've again told her i don't care at this point, i don't want the puzzle anymore, and to issue a refund immediately. Complete rip-off. Early on I received an email from the CEO of Humble Crate alerting me to "a fire in a warehouse" that was causing orders to be delayed. They weeks later i get a tracking notification saying my shipment was leaving Shanghai! Don't order anything from here if you want it delivered within a year.

I ordered a puzzle on April 19, 2020. In early May I received an email saying that the product had shipped. Tracking says it was "picked up by a shipping partner on May 22", but the status never changes from that, and it has now been 2 months since I originally placed the order. They refuse to refund my money, saying only that "shipping and deliver can take up to 7 - 10 business days" and "thank you for your patience".

- Brooklyn, NY, USA

Humblecrate.com or humblecrate.co appears to be a fraudulent website operated by Legendary Ventures Limited. I placed an online order for a gift on April 13, 2020. 3 weeks later, I received a "shipping notification" stating that the package had been "picked up by a shipping partner" on April 29. For over 7 weeks, that status has remained unchanged. Calls to the customer service line get a recording stating that they can't take phone calls. After multiple emails to customer service requesting an update on my order, and later requesting a cancellation and refund of my order, I received one email stating that COVID-19 delays were causing a delay in my package shipment (disregarding the fact that I had already received a "package shipped" notification.) The company claimed in this email that packages were being shipped within 7-10 business days from the date of order. More than 35 business days later, the status of my order has not changed, and customer service will not respond to my emails or issue a refund.

+1
- Claremore, OK, USA

ORDER #72044

The order was for full cover anti droplets face shield. When you click on a pop up link of them offering one at a lower cost (side of screen) it automatically hits your credit card. The company was using name Humble Crate LLC, but now have dropped the LLC from their name. I contacted them immediately about the two additional face shields that I had no intention of ordering that was theft, fraud, unauthorized use of my credit card since I was only attempting to view the item not purchase it. I only agreed to and only ordered one. They emailed me back saying no refunds on any orders. I was billed for three fake, cheap inferior material made pieces of garbage. Three of them. The plastic is like what is used on the front of a toy in a box. The plastic is cheap, cloudy cannot see when you put it on and is absolute complete garbage. I have original email with picture of item, now pulled from their website

+1

I ordered two face shields on March 28. Said it would be shipped within 7 to days. Just got it today, May 5. It was defective. Sending it back today. Quality and customer service is bad. Just want my account credited.

+1
- Broomfield, CO, USA

This business is not responding to phone calls even though it states on their website and emails to call customer service during Covid-19. When you send an email there is a canned response regardless of what the question is to the company. I purchased a puzzle online 2 weeks ago and paid extra for expediting the shipping and they stated it was shipped the same day I ordered it. They will not provide a tracking number just an order number. This is a scam!

+1
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