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I was making a reservation on Hostelworld.com. I clicked on the REFUNDABLE rate for a hostel say. I paid extra for it. Then when I tried to change my reservation I was told they would give my bed to someone else. So, I made a new reservation and cancelled the old one, and was told I had a non-refundable rate. I sent proof to them that I could cancel my rate (via screenshot), but they denied it.

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