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HomeMoon Reports & Reviews (1)

- Weehawken, NJ, USA

I placed an order for a hand held printer for 30.00 dollars and after eating a month i checking the tracking and on September 1, 2020 it said the item was delivery in or to my mailbox. When I arrived home from work I took the small envelope out of my mailbox. Upon looking at the package it was clear that this wasn’t what I ordered. The envelope was for the most part flat and when. I opened it there was a ring inside. I immediately contacted the gmail email address on the site for customer service due to no number being listed. After reaching you to whomever was behind this they told me it was a error that I was sent the wrong thing, after requesting a refund I was ask to take a percent as a return but I didn’t have what I order. The next time I reached out they said my item was no longer available and offered me 30% and at that point I told them I’m not bargaining with them I want a 100 percent of what I paid and let them know I would file a formal complaint. That’s why I reached out and doing this complaint now with the BBB. There are to many companies from over seas taking advantage of Americans and being allowed by companies like PayPal to use dummy accounts and fake gmails this must stop. The worst part this is happening during one of the worst times in the world where consumers need all the help they can get. There using businesses like PayPal to defraud American citizens.

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