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Home Warranty Renewal

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Home Warranty Renewal Reports & Reviews (2)

- Portland, OR, USA • Feb 29, 2024
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I called 1-877-670-3352. I have received several letters in my deceased mothers name indicating an "Immediate response" to the letter is required. I called to try to understand if this is legitimate or not and to remove her name. When the conversation started, I asked for them to look up a customer ID, which they did and they said is the name XYZ, I said yes. The person said his name was "Abraham".

I said this is mail in my deceased mothers name, his snarky reply was "oh I'm sorry we don't have death records". Then asked me if I was the homeowner. Then I said "No I'm not, the letter is coming in my mother's name who I just said was deceased. He followed that with, I quote you "have a sarcastic attitude". I hung up on him at that point and now I'm here.

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Home Warranty Renewal sent a FINAL RENEWAL NOTICE to me. This hard copy had my lender information for our home listed, a record ID, notice date, contact phone, record ID and a response date. After calling and speaking to a representative who forwarded me to a manager without notice. I asked several times (5) how this was a renewal as I did not know that I had a home warranty. After going through this conversation several times, the manager told me that I needed to call my closing agent. I then called the closing agent for my home. I indeed did not have a home warranty to begin with. I called the company back and asked to speak to a manager. I was connected with a finance manager and I let him know that this was a misrepresentation and the company could be taking advantage of people. He hung up on me. A few minutes later, I received a call from another manager. I conveyed my same concerns. He noted that they heavily market their product and I qualified as an individual that had no coverage. Again, I reiterated that this is misrepresenting the product. He then transferred me to a representative to go through the same conversation. During these multiple conversations, I received three different rates that I could qualify for. I did not sign up.

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