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Home Depot Scam

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Home Depot Scam Reports & Reviews (1)

- Georgetown, IN, USA • Dec 29, 2022

Scammer's phone (800) 883-4593
Scammer's website
Scammer's address 3865 Produce Rd Suite 204-205, Watterson Pk, KY 40218, USA
Scammer's email [email protected]
Country United States
Victim Location IN 47122, USA
Total money lost $672
Type of a scam Online Purchase

i ordered a product from the home depot online website. i opted to have the product delivered to my home as a christmas gift for my husband. i placed my order on december 8th and was told i would receive my product by december 19th. i was contacted by RXO who claimed to be the carrier service for the home depot in which they informed me that my package would not be delivered by the 19th but would instead be delivered on december 21st. on december 21st i received another call from rxo stating that the roads were covered in snow and my package would now be delived on december 23rd. on the 23rd i was again contacted by rxo and told the delivery driver couldnt find my house and so returned to the hub and my package would then be delived on december 27th. on the 27th i was contacted by rxo and informed that there was a delivery truck break down on the way to deliver my package and so now my package wont be delivered until december 30th. i then contacted the home depot online phone number and had them contact RXO who informed the home depot that RXO had delivered my package to me on december 19th at my home. i provided email proof to the home depot that my package had not been delivered to me and that RXO had rescheduled my delivery on multiple occasions and that i still did not have the product bu that RXO still has it in their hub. the home depot online representative then advised me that i needed to contact my bank myself and report this and attempt to dispute the transaction as fraud because there was nothing more the home depot could do to help me at this point. i then contacted my bank and reported the fraud. my bank investigated everything and did find it as being fraud. i then contacted the home depot online service again to inform them of the banks findings and they told me they would investigate it because "they do not treat their customers in this manor." 15 minutes after i got off the phone with the home depot online servicer i was contacted again by RXO stating that my order would be delivered tomorrow, i messaged them back and informed them of the fraud dispute made to my bank and that they had been found as fraudulent. i have since received no further contact from the home depot online servicer or from the RXO logistics company.

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