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Hernweh

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Hernweh Reports & Reviews (1)

- West Bridgewater, MA, USA

To no fault of my own, this company sent me the wrong item (athletic shoes). The company is www.hernweh.com . I contacted their customer service and they claimed it was my fault and there was nothing they could do. I followed up by asking to speak to a manager after showing proof that the mistake was their website and I even had a confirmation email with a picture of the item and then was sent the wrong item. I tried to resolve this by keeping the ScamPulse.com out of it. They refused to give me a number to call (they only communicate through email) and I got the run-around follow-up email after follow-up email. There are more emails than I can post due to the character limit. I will post a few of their emails here (there are many more though I can share) and A quote from one of their emails: “Sometimes the item labeled any colors doesn't match the picture” ...so because of a flaw in their website, I am being penalized. They have no sympathy for the situation and offered me a "gift card" of varying amounts each time I have responded ($8, then $3, then $5). It was almost as if a different person was responding each time who had no prior knowledge of the case even though I was forwarding the whole situation and back and forth each time. One time they even responded with, "maybe you can give it to a suitable friend/family as gift or transfer it to colleagues/neighbors. Which would be perfect." They are blatantly ignoring my requests. I have done some research online (Facebook) and many, many other people have stated to NOT buy from this company because they were sent the wrong item and the company did nothing about it. I figured I would report them in case others have not yet. I even gave www.Hernweh.com the heads up I was going to contact the ScamPulse.com if they did not make this right. They obviously did not make this right.

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