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Herbaluxy.com

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Herbaluxy.com Reports & Reviews (4)

- Washburn, WI, USA

I paid $34.99 with shipping for Herbaluxy Teeth Whitening Essence. I received a confirmation my order shipped. It went to a mail tracking website in a language I could not read with no option for English. I clicked the option to “chat” with their customer service and a pop-up appeared saying they don’t have a chat in English. They did not respond to my Facebook Messenger request or email regarding an update on where my product was. 23 days later I received a note that I had a package at the post office with $5.15 postage due. In the meantime, I googled this company and they’re are lots of people saying they are scammers. I told my post office clerk I didn’t think I wanted to pay for the package because I thought I was scammed. The post office clerk showed me the package and agreed that this package represented a scam. I’m not sure how she knew but she seemed certain based on the package. I rejected the package (as I already paid for this product and shipping) and she said they would send it back to the sender with “postage due.”

The return address was listed as:

Online Seller

Return1

950 San Francisco St

Torrence, CA 90502

I plan to try and do a challenge through PayPal to get my money back.

- Rapid City, SD, USA

The website herbaluxy.com sells acne skin cleaner. I bought 3 bottles and it took many weeks. The post office left a message that I owed $10.95 and I was told by USPS that it's an illegal postage scam. The address and phone number given is phony and I have emailed several times. I imagine they will not get back to me. I did recieve that package but I am nervous to use as I don't know what is in the bottles. If they have to lie about location and postage, I have to imagine the product they sell is also fraudulent. I requested a return but no response and the mailing address they tell you to return it to is blank. I wouldn't buy anything from this company.

- Huntington, WV, USA

Company: Herbaluxy

Product: Lanthome Teeth Whitening Pen

On Facebook

I ordered this product and purchased it on 2/1/23 for $19 as advertised. With shipping it came to be $24.99. On 2/14/23 I emailed the Company stating that I had not received the product yet. They replied and I will send a copy of that reply. They sent me a link to track the delivery of the item. On 2/24/23 I received a note from my Postal Service saying that I had a package that required additional postage of $5.25. When I checked the tracking site for this item it showed that it was located at my local Post Office. I sent an email to them on 2/25/23 asking why I was being charged for additional postage when I already paid for shipping and handling. I did not receive a response. I emailed again on 2/27/23 asking for a phone number for customer service. I did not receive a response. I emailed again on 3/1/23 stating that I was still waiting on an answer regarding the postage. No response! So, I went to the Post Office to pick up the package. When I handed the Postmaster the note that they left he said you have been scammed. He gave me the package and it was marked as fraudulent postage. He said something that they were reusing the same labels? I went ahead and paid the extra postage of $5.25. When I got home I opened the package to find that the products box was opened on both ends. No safety seal. I took the product out of the box and again there was no safety seal on it. This product is not safe to use! The brand Lanthome was not located on the products box as shown on their website. Once again, I emailed them with all of this information and informed them that I was going to report them to the BBB. I also asked to be refunded the full amount of $24.99 plus $5.25 for additional postage. This product is not safe to use due to opened box with no safety seals on box or on actual whitening pen. I don’t even know if this is the legitimate product or one that they produced to look like the product. Please help by informing consumers that this Company is a SCAM. I can send pics of emails if you want them.

- Troy, AL, USA

I have reached out an they keep sending crazy email about refunds

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