Henri Martin Reports & Reviews (11)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Henri Martin, help other victims by adding it!
Scammer's email [email protected]
Victim Location ON N2E 2M8, CAN
Type of a scam Counterfeit Product
Henri Martin is an online jewellery company that offerers luxury-looking pieces at affordable prices, often offering $0.00 + Shipping promos via their Instagram account. It claims to have opened its doors in January of 2018. They state to be from Sydney, Australia, but their customer service rep(s) are located in, and their products ship from China.
They also seem to go by other company names and websites:
"Jean-Paul-Jacques" (jeanpauljacques.com)
"Christian-Henricks (christian-henriks.com)
Both additional companies also conveniently opened their doors in January of 2017/2018, respectively. Jean-Paul-Jacques also claims to be from Sydney, Australia, though Christian-Henricks does not include any details of their location. Their website look and functionality are similar, if not exactly the same, their FAQ, About Us, and Contact pages have carbon copies of Henri Martin's, without a shred of effort to differentiate, and their ring sizing guides are exactly the same images. They are very clearly run by the same people to target different audiences or locations.
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THE SCAM:
(Takes place from June to October, 2018)
I saw an ad on Instagram from Henri Martin, advertising a promo for a free ring, I would just have to pay $9.95 in shipping. For a $25 ring, and positive reviews, I thought 'why not?" Granted, I should not have trusted an ad on Instagram, but I gave them, and the good reviews the benefit of the doubt.
June 10: Ordered, credit card charged, confirmation email received, order processing time 4-8 business days (max estimated shipping date: June 20, 2018)
July 25: Shipping email received (33 business days later) "Please allow 2-10 weeks delivery time from the shipping date." (max estimated delivery date: August 29, 2018)
July 31: I emailed customer service to ask when my order was actually processed because they took payment right away. Customer service claims it was processed on the June 20 (the original max shipping date), yet my card was charged on June 11, and I did not get an email confirmation until the 25th. She assures me the package will arrive between 2-10 weeks, quoting "expected time of arrival should be until the end of August."
After I had made my order, I followed the Instagram post to follow up on the promo. Once my shipping date had come and gone, I checked the page to see if anyone else was having difficulty. Lo and behold, comments were being left about no-show deliveries, absent customer service, the product that DID arrive being shoddy, and claims that they were/are using photos stolen right from other legitimate and well-known jewellers' websites. At this point I took to their Instagram to see if I would get a response in their comments. Upon demanding that someone contact me about my late delivery, my comments were deleted so no others could read them. This happened 3 times. The post, and all previous posts have since been completely removed from their page.
Aug. 27: Final week (10) of arrival timeline, I email to demand a status update on my order, or a refund.
Aug. 28: Customer service replies that it must have gotten lost in the postal system, confirms my mailing address, and offers a replacement of the same order, plus an additional ring for the trouble, free of charge. Only at this point does she provide a tracking number.
Aug. 29: I confirm they have the correct mailing address, customer service asks me to choose my complimentary ring that they will ship with my original order replacement.
Aug. 30: I select my complementary ring, and ask to confirm that no additional charges will be on my credit card. Customer service confirms no additional charges, and breaks down the processing and shipping timelines again — 2-4 business days to process (max Sept. 5), and 2-5 weeks for shipping (max Oct. 10).
Sept. 5: I receive a shipping confirmation, with tracking number for my replacement/complementary order.
Sept. 27: I receive ONE of the replacement rings, earlier than expected at that, but NOT the complementary ring I was offered (I know, beggars can't be choosers, but don't promise me something and not deliver, especially when the order would have been cancelled and refunded, had they not offered the second ring in apology).
Oct. 24: (today) My tracking number still says that my package is in transit, with no indication of any movement for the last 2 weeks. It's just stuck.
Now that I finally have the one ring I originally ordered, almost 4 MONTHS after first order date, I can say that although I only paid shipping, the product is still NOT what they advertise.
What they claim: "Material: Rose Gold Filled" (implying actual pressure bonded gold), "Main Stone: Citrine" (implying actual citrine).
What they delivered: cheap, unknown metal with a plastic stone. There is no indication of the use of other materials anywhere on their site.
They feature 5 star ratings via Google, based on "hundreds" of reviews that conveniently cannot be seen on their site, nor can you leave your own, despite a call to action to "Write a review." They remove negative comments on their Instagram and Facebook pages so as not to raise suspicion to future customers, and continue to use other jewellers' product photography to sell counterfeit merchandise.
No matter how many "Guaranteed Safe Checkout," "Money Back Guarantee," "Secure Ordering," or "Satisfaction Guaranteed" stickers they plaster on their site, it will not change the fact that this is a sketchy business, and they, and all of their subsidiaries should be shut down.
Scammer's address Sydney
Scammer's email [email protected]
Victim Location BC V8R 1H8, CAN
Total money lost $10
Type of a scam Online Purchase
They had originally said it would be 8 to 10 weeks for shipping. Which is fine, it's free, I'm, not going to get priority shipping for sure. I Ordered on July 15th 2018. So at my 8 weeks I sent their customer service a message saying I hadn't received it. They told me to wait the extra 2 weeks as they were behind in their shipping. I waited the extra two weeks (totaling 10 weeks) and still didn't get it.
I e-mailed again. This time I was told that they had switched carriers and it may take another 2 weeks. So, Here I am after waiting 13 weeks. Still no ring. Bu tI do get an automated e-mail reply saying to wait and extra 2 weeks because their courier is backed up.
Don't order from them, they are raking in cash, $9.95 at a time...
Total money lost $9.95
Type of a scam Online Purchase
Anna Fang (Henri Martin)
I ordered a ring in June and still not received what I payed for its been back and forth with this person. She says it's on its way the has me look for a free ring then October is here and I have yet to see eaither I just asked for a tracking number and it looks weird on the tracking park not sure if I will be seeing what I purchased or not.
Scammer's email [email protected]
Country United States
Victim Location MD 21205, USA
Total money lost $19.95
Type of a scam Online Purchase
I went ahead and disputed the transaction in order to try and get my money back.
Country United States
Victim Location FL 32909, USA
Total money lost $9.95
Type of a scam Online Purchase
Total money lost $9.95
Type of a scam Online Purchase
Country United States
Victim Location MI 49286, USA
Total money lost $10
Type of a scam Online Purchase
Scammer's email [email protected]
Country United States
Victim Location VA 24517, USA
Total money lost $19.90
Type of a scam Counterfeit Product
Victim Location NJ 08056, USA
Total money lost $20
Type of a scam Online Purchase
Scammer's email [email protected]
Country United States
Victim Location OH 44240, USA
Total money lost $9.95
Type of a scam Online Purchase
Country United States
Victim Location AL 36319, USA
Total money lost $10
Type of a scam Sweepstakes/Lottery/Prizes