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Helloice

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Helloice Reports & Reviews (9)

• Aug 08, 2026
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Spent £242 on a 925 silver bracelet coated in 18k white gold. Chain is magnetic (not just the clasp). Send video proof. They respond once a day early morning and keep offering partial refunds or coupons off the next purchase. Return address is incomplete and you have to pay to send back! Wouldn’t be at all surprised if a return went missing! Wish I’d checked all reviews beforehand. They must have a lot of fake or paid for reviews, or just clueless people who don’t realise what cheap rubbish they have been sent. Ended up claiming through my bank.

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- Idaho Springs, CO, USA • Mar 13, 2026
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I bought a Pendant and they were going to give second free, I waited months then got package sent back to sender notice. I was forced to download whatsapp to communicate with helloice, they told me they will not refund or deliver my items. I then reached out again and they said they could resend if i pay another 45$ and if i refuse they will not send my items. Am out 258.58$ they wonf refund or mail me my item.

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- Bayonne, NJ, USA
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i ordered a pendant and 2 gold chains from there website. the products looks so good on the website that i didn't even bother checking the reviews about them. the thing is i always check reviews but somehow i didn't do it for this one.

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- Westport, CT, USA
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Ordered items from targeted ad on Instagram. Received items that were damaged on arrival and was asked to pay 10 to be sent another pair despite the website saying 30 day return policy.

I offered to return for a full refund but they will not do so. They continue to ask me to pay more money to receive a replacement item.

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I order for a Chinese beads over 2 months ago and not yet received.
If I know their office I would have gone there and collect my money personally.

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By far the worst experience I’ve ever had. going back and forth with an “employee” on Facebook (because that seems to be the only way to get someone to respond) about how I want a refund because my products are of very little quality and are not gold plated as described. They are claiming in order for me to return items I would be responsible for paying to ship them back. They don’t have a working customer service line so I can’t even speak to a manager on getting this issue resolved. I’ve asked time and time again from the representative I’ve been messaging for a working phone number and they keep ignoring my question. Bottom line, DO NOT SHOP HERE. This is the biggest scam I’ve ever seen and they will take your money and give you jewelry from a gum ball machine.

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Yes this is a Scam! I ordered a Cross and It was to big! So I tried to return it! The tele # is not right and they will not answer on the internet! So I am now paying through Pal pal I am 72 years old and I was done wrong! Hope no one else falls in to this!

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Helloice is an scam , dont buy from here if you confuse your order or want to change or refund it you cant you will never get a hold of them they just want to keep the money i repeat this is a scam i been trying to get a hold of them trying to cancel my order and get a refund and i should with no problem if this business isnt a scam.

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My boyfriend was scammed by a company called helloice.com. Once he purchased the items the company sent him an email stating he needed to send pictures of his debit card and ID. We've never experienced that before and instantly began to worry.

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Helloice Contacts

Phone:
+1 (867) 816-5888 0 0

Website:

 www.helloice.com

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