Grishay Reports & Reviews (2)
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Deceptive Practices - Shoe order
I opened the shoes and tried them on, they were tiny, and I ordered the size of shoe and sandal I had worn for years. I am pretty sure my feet have not grown. When measuring them with a shoe sizer, they were two sizes smaller than what they were labeled.
The website states a "no questions asked" refund policy as long as the item is in the original packaging and new condition. This was the case with my purchase. So I contacted the only support, an email address asking to return them for a larger size. I received a chain of canned apologies asking me to take a picture of my foot in the shoes. At that point, I decided to ask for return instructions. The response came, as usual, at 3:00 AM with an address informing me that due to high shipping costs, I would have to pay for the shipping return. They did offer to credit me eight dollars toward shipping.
I responded with my honest yet respectful opinion of the business practices and informed whomever that I would be posting my experience. I will absorb the cost of the shoes and donate them to a charity that both my wife and I are active volunteers.
Buyer beware! This is a very dishonest organization and reinforces my skepticism about "no-name" sites. I want to find out how to make Google aware, as I found Grishay as an option on my Google Shopping search.
Type of a scam Counterfeit Product
email of company service3