Greenleavesgarden.com Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Greenleavesgarden.com, help other victims by adding it!
Scammer's website Greenleavesgarden.com
Scammer's email [email protected]
Country United States
Victim Location TN 37330, USA
Total money lost $87
Type of a scam Online Purchase
I received cheap plastic balls that were not clear or remotely nice on sat. Feb 17, 2024. I realized I had been scammed and immediately notified the seller via email I wanted a refund because my order was not the quality shown in the ad, cheap plastic instead of blown glass, and I was not satisfied with my order. I told them I wanted my money back - false advertising and cheap balls were sent.
Their response on Sunday Feb 18th: They requested a picture of the item and shipping label on the package. They said their team would decide a solution and do not return to the address on the shipping label before the return is approved. I responded I wanted my money back!
Monday Feb 19th: We are truely sorry to hear that the product did not meet your expectation. Regarding this situation, we will report this issue to our supplier so that they can improve the quality of the product. Since the item is workable, I would like to offer you a 15% refund of the item as compensation. Also, you don't need to spend extra time and shipping fee to return this item to our warehouse. Is this proposal acceptable to you? If you are willing to accept this refund, please reply to this email so that we can have this process started.
My response was: I want my full refund. You falsely advertized. This is clearly a scam. As for as workable? It doesn't work at all.
I want my money back.
The second contact that day: We are so sorry to hear that you are not willing to accept this suggestion. This is the best proposal that I can provide to you, but in this case, I have checked with our manager, we would like to offer you an exceptional proposal which will be provided to you only: how about we provide a 20% refund for the product.
Otherwise, you will cost more than 20USD for shipping the product back to us and customers need to be responsible for the returning shipping fee. However, due to the instability of logistics, we do not recommend that you return the package. Otherwise, we will not bear the losses caused by logistics.
I would be very grateful if you would accept our offer. I look forward to hearing from you.
Again I responded I want a full refund!
Again on Monday they sent: We are very sorry about this situation, and after confirming that we would like to provide a higher discount for you, we have decided to refund you 30%.
If this is acceptable to you, please reply to this email and we will process the refund for you at the first time.
I responded I want a fullmtefund for the defective ugly set of plastic balls sent which were not as advertized.
Tue Feb 20th: In this case, we would like to refund you 35% of the product and you do not need to return the product to our warehouse, which is the highest refund we can offer.
Unfortunately, if you insist on returning the item, please return it to the following address.
Address: 378 Chuangying Road, Yongning Block, Zengcheng District, Guangzhou, Guangdong, China
Post code:511300
Receipt: William Benson
Tel: + 1 917 6727317
Please send us the return tracking number by replying to this email after you send the package so that we can check the status of the returned shipment at the first time. Once we receive your returned shipment, we will arrange a refund for you as soon as possible.
If the total value of your returned items exceeds $75, we suggest you may consider using a trackable shipping service or purchasing shipping insurance. There is no way to guarantee that we will receive your returned items.
I responded I want full refund of my money and as far as shipping to China… you are nuts! You didn't ship it from China, so I'm not shipping it back there. I want a full refund for this piece of crap you sent!
Wed Feb 21: According to our return policy, we can only process your refund after we receive your returned shipment, which will take more than 20 business days. Since our return address is not the address on the shipping label, the return shipping cost may cost you more than $20.
If you insist on returning your item, please return it to the following address. You should see the refund processed back to your original form of payment within 3-15 business days after we receive your return shipment. If you can’t find it, please contact us for further assistance.
Return Address: 378 Chuangying Road, Yongning Block, Zengcheng District, Guangzhou, Guangdong, China
Post code:511300
Receipt: William Benson
Tel: + 1 917 6727317
Cautions.
1. Please pack carefully to avoid damage during transportation.
2. Please place a note with the order number and invoice number inside the returned package.
3. Please understand that if the product is damaged in transit, we will deduct a partial refund. (* red flag here- they will claim it was damaged to give me a % refund)
4. Please email us the return tracking number after the returned item is shipped.
My response: I WANT A FULL REFUND FOR HAVING TO DEAL WITH YOUR SCAM!!!
Another on Wed: Since we have many warehouses in different countries, the labor cost and warehouse fee is different. More over, the goods for returning are not for sale to US customers anymore, so we only accept the items return to our China warehouse. Only China warehouse receive the return parcel, then we can refund the payment to you. Hope you can understand.
To apologize, we are willing to give you a 45% refund to keep the product in order to avoid the hassle of returning it.
My response: I WANT A FULL REFUND BECAUSE THIS IS CLEARLY A SCAM TO STEAL OUR MONEY!!!
The last on Wed: After confirmation, we would like to offer you a 50% refund and you keep the product, which is the maximum we can offer. Otherwise we can only jump to return and refund progress, however, in terms of our refund policy, buyers need to bear the return shipping fee which will cost more than 20$.
Since we both suffered a loss, we sincerely hope you will consider our offer. we would greatly appreciate your understanding and look forward to hearing from you.
I responded on Thursday: I WANT A FULL REFUND OF MY MONEY!!!!
FRI FEB 23: If you return your package, you may lose two things.
1. You may lose your time for refund. Perhaps 40/45 days or more than above.
2. You may lose your money as like to pay 20 USD with the product as return shipping.
So we suggest you to keep this package and offer you 60% refund as the product value.Please try to be understand.We will give you our best solution.
I responded I WANT A FULL REFUND OF MY MONEY!
Fri Feb 23: If you return your package, you may lose two things.
1. You may lose your time for refund. Perhaps 40/45 days or more than above.
2. You may lose your money as like to pay 20 USD with the product as return shipping.
So we suggest you to keep this package and offer you 60% refund as the product value.Please try to be understand.We will give you our best solution.
I responded: I WANT A FULL REFUND!!!
THIS IS OBVIOUSLY A SCAM TO STEAL OUR MONEY AND I DO NOT AGREE TO ANY OF YOUR PERCENTAGE REFUNDS YOU ARE OFFERING.
I WANT A FULL REFUND FOR THAI SCAM PIECE OF JUNK YOU SENT.
The next e-mail on Friday: Per your request, we have provided you with a return address. You can return your item to the return address, but please understand that we are not responsible for the return shipping cost.
My response: I WANT A FULL REFUND OF MY MONEY!!
I AM NOT PLAYING YOUR GAMES!
THAT PIECE OF $H1T YOU SENT IS NOT WORTH SHIPPING TO THE DUMP!
Sat Feb 24: In this case, we decided to offer you a 65% refund, which we rarely offered to our customers before.
We sincerely apologize for the unpleasant shopping experience, but we will be grateful if you are willing to accept this offer.
Your understanding would be greatly appreciated.
My response: I WANT A FULL REFUND OF MY MONEY!!!
THERE IS NO REASON I SHOULD ACCEPT ANYTHING BUT 100% REFUND!!!
AND I NEVER REQUESTED A RETURN ADDRESS IN ANY OF MY CORRESPONDENCES WITH YOU.
I DO NOT AGREE WITH ANY OF YOUR PREVIOUS OFFERS.
I WANT A FULL REFUND OF MY MONEY!!!
So far, this is the last e-mail from them. I feel they are trying to make me run out of time to get a refund and they are refusing to give me my money back. If I mail the package of incredibly cheap balls, they will say they received them damaged and deduct a % off my refund. This is clearly a scam.
Scammer's website greenleavesgarden.com
Scammer's email [email protected]
Country United States
Victim Location CA 94505, USA
Total money lost $60
Type of a scam Online Purchase
Tell you: Thank you for your support and interest in our store! We are so sorry that our product did not satisfy you.
In this case, we would like to refund you 35% of the product and you do not need to return the product to our warehouse, which is the highest refund we can offer.
Unfortunately, if you insist on returning the item, please return it to the following address. Address: 378 Chuangying Road, Yongning Block, Zengcheng District, Guangzhou, Guangdong, China
Post code:511300
Receipt: William Benson
Tel: + 1 917 6727317
Please send us the return tracking number by replying to this email after you send the package so that we can check the status of the returned shipment at the first time. Once we receive your returned shipment, we will arrange a refund for you as soon as possible.
If the total value of your returned items exceeds $75, we suggest you may consider using a trackable shipping service or purchasing shipping insurance. There is no way to guarantee that we will receive your returned items.