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Grafton Collection

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Grafton Collection Reports & Reviews (5)

- Rio Rancho, NM, USA • Apr 17, 2025

Advertised and pictured as “Mineral Crystal Coffee Mug”. Received mug and is neither mineral nor crystal. It is a resin type plastic with a cheap paint job. Request for a full refund was rejected and a 20% of price and 50% off another store purchase was offered and I was being required to pay for shipping to China which is where the “return” dept. had moved and is now located. My order #47295.

- Somers, CT, USA • Feb 03, 2025

I ordered a midnight blue mineral mug on Dec 28 from Grafton Collection. They had a history of the company being 3 generations & a video of how they make the mugs from the actual mineral. Once I ordered the mug & it was shipped I saw it was coming from china not the US. It took a long time to arrive & when it did it was made of a cheap plastic material with blue & yellow paint. Nothing to do with minerals. I contacted them via email but found out that a Sandra (Premiere trust store) is the one who answers & claims that you don’t get an actual mineral mug but a close replica of one. I was told I could get a refund once returned but would have to pay shipping on the plastic mug. I wasn’t going to put any more $ out along with time lost. This is false advertising & I told them as much via email. The site should be redone with the correct product or taken down so no one else gets scammed.

- Ashland, OR, USA • Jan 24, 2025

This is a deceptive company doing business out of China.

I ordered a mineral mug, posted online with an exceptional image. The mug was a gift and I sent it to a friend who thought I must hate him!

He received a plastic mug with painted images that mockingly looked almost nothing like the website image.

Not only that, but the smell from off-gassing was so strong he refused to keep it indoors.

I wrote the company and they apologetically asked me to return to mug to China if I desired a refund!

I wrote back that the shipping was prohibitive, the mail service not guaranteed, and asked them instead to simply issue me a refund. They conceded and refunded 20%.

AVOID THIS COMPANY. IT HAS A BAIT AND SWITCH ADVERTISING PRACTICE AND A DECREPIT REFUND POLICY.

- Jacksonville, OR, USA • Jan 22, 2025

The website claims the mug is made of beautiful mineral crystal shipped from California and instead is hideous plastic, ugliest thing you can imagine, shipped from China.

- Honolulu, HI, USA • Jan 02, 2025

Crystal mug pictured in ad purchased 12/14/2024. Very poor product, completely different from ad delivered 12/29/2024. I have photos of item that I received.

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