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Grace-bags.com Reports & Reviews (25)

- Augusta, GA, USA • Feb 06, 2025
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On November 3rd, 2024 I responded to a Facebook ad for Grace Bags, made a purchase, then realized after that I didn’t vet the business first. It was advertised on Facebook after all. I then tried to look up their physical address, phone number any business information at all but could not find any. I then looked up other consumer experiences, when I found there were alot of negative comments and complaints. It was then I realized I’ve just been swindled. No physical US address or phone number while the Facebook ad leads readers to believe Grace Bags is a US based company (some have stated that they were lead to believe it was a European based company) and the company is closing due to “Grace” retiring and wanting to sell off her remaining hand made leather inventory. I then contacted the support email ( the only available contact method) stating I was upset about their deceptive advertising and business practices and wanted to cancel my order. They refused. Over the past few weeks I have repeated my request to cancel my order and be given a full refund. I then received an email that my shipment was being prepared to which I sent an order to cease and desist any attempts to complete or ship any products for the disputed order. They politely ignored my request to cancel the order and my demand that they do not ship any products. My stated intent to them at that time was my having no intention to accept any items shipped from their company forcing me to refuse any items at the point of delivery. Others that have dealt with this company fell for the same routine only to discover the same Bait and Switch nature of the business. Displaying high quality hand made leather goods only to receive cheap plastic machine made items.

After their refusal to cancel my order I initiated a transaction dispute with my credit card company at which time Grace Bags said they would refund my purchase but only if I cancelled my complaint. I’ve done this before in the past with Sunny Health and Fitness exercise equipment and never received my refund after the complaints about them were closed. So I am keeping the transaction dispute with Grace Bags open in the hopes they will refund my purchase as they said they would. A side note: one complainant stated they were given a Chinese mainland address for returns, the bags apparently are shipped from a Chinese distribution center to which they state is where any returns must be shipped and most likely is the manufacturing center. As evidenced by a Grace Bags respondant to Facebook victim Michelle Marconi, “since I'm based in China, return shipping can be quite costly” (Why do you have to make something in China when you state you’re selling off remaining hand made existng inventory in a US based workshop?)

I hope this information is sufficient for you to help warn the US consumer about the predatory nature of the Chinese based Grace Bags deception. Please let me know if you have any questions about this matter. Thanks.

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- Ballston Spa, NY, USA • Jan 15, 2025
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DO NOT BUY ANY BAGS FROM GRACE-BAGS.COM.

The website is set up to be very convincing, along with the subsequent emails about your order. When I came across the site, the ruse was that she (Grace) was a leather crafter going out of business and selling what inventory she had. That information is no longer part of the website. The about me section was well written and there was a contact method (email in case there were any issues). First error on my part, I should have been more concerned that a phone number wasn't listed; however, there isn't always one for a small business. Second error on my part, I should have zoomed in on the picture of the bag. I didn't notice it when I was looking, but now I see STLY & Leather Fashion stamped on the top of the bag. The bags I received are stamped with STLD & ZHUOPAI Fashion. Neither of those names say handcrafted by Grace to me!

Part of the description for the bag reads: "Premium Craftsmanship: Made from high-quality leather, this shoulder bag is not only durable but also exudes a luxurious feel. Bella’s Grace is built to last, becoming a cherished accessory that stands the test of time." Trust me, these bags are not made from high-quality leather and they do not exude a luxurious feel. They are cheap knock-offs of a quality handbag.

From the website: "How are your bags made? Every bag I make is crafted with care and attention to detail. I handpick the finest leathers and materials, and I personally oversee every step of the process in my workshop. My goal is to create a bag that not only looks beautiful but also lasts for years to come." Not even remotely true.

As soon as I received the shipping notification and realized the bags were coming from mainland China, I reached out to the company to stop the shipment and issue a refund. I've reached out to the company two more times, to no avail. I've not received any type of response.

This is the return policy listed on the website: "I want you to love your bag as much as I loved making it. If for any reason it’s not quite right, you can return it within 30 days of receiving it. Just send me an email, and we’ll take care of everything. ?? Email me at: [email protected]" As I mentioned earlier in this description, no response.

I purchased the bags as Christmas gifts for my granddaughters. Needless to say, I did not give them the bags. I had to scramble to find another gift and pay additional money from an already stretched budget.

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- Midland, TX, USA • Jan 10, 2025
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'm very disappointed in the fact that they are advertised as being "leather" bags. They are not made out of leather.

Their advertising on the website is false. The bags are not made out of leather. I contacted the website and they told me the only way I would be refunded my money is to ship the items back to Hong Kong. The amount of money to ship the items was over half of the cost of the items.

I WAS NOT refunded my money from PayPal or my banking institution.

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- New Braunfels, TX, USA • Dec 30, 2024
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Grace’s Bags claims to be going out of business after many years. They are selling the purses and saying they are leather and hand made by Grace, an older lady in the picture. The purses smell bad when you get them. They are not leather. The quality is bad. The zippers don’t work. The tag inside the bag says “Made in China”. It is a scam

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- Madison, WI, USA • Dec 23, 2024
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I am writing to complain about grace bags customer service. Per the tracking information I have been watching closely, daily, hourly, I saw that the bag I ordered was finally delivered at 10:04am,12/18/24. When I arrived to pick it up, within a half hour of delivery, there was nothing there. No package. According to the resident at that address, a friend of mine, she never saw the package. She was informed it was being delivered to her address and she was carefully watching for it. I do not know what kind of scam GRACE BAGS runs, but I am disgusted by their deceitful practices. I wish I had read online reviews prior to ordering, as I am clearly not alone in have problems with this disreputable company. I have requested a full and immediate credit for my order # GB79266G & an immediate response to my complaint.

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- Waterloo, IL, USA • Dec 16, 2024
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I purchased two purses from the 'Grace Bags' ad that popped up in my feed. Photos of a lovely woman who was retiring. I was excited, as I thought I was supporting an American company. The advertised purses do not at ALL match the absolute crap quality purses I received. And the package was shipped from somewhere in China. I felt like I did my homework by reading the reviews (which were all glowing), but now I see that there is nowhere to actually leave reviews on their site. Hopefully this will teach me to be more careful in the future.

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- Redlands, CA, USA • Dec 13, 2024
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Based on an advertisement on instagram , I bought 2 bags on a buy 1 get 1 offer for $254.85. The purchase was based on the false advertising under the impression that these were pure leather bags made within the US gracebags.com lists CT as the address , which I thought was Connecticut. When I tracked the shipping, it was from Mainland China and I promptly contacted them to cancel the order which they refused, since it was in transit.

I informed my credit card company but was only able to place a conditional hold on the amount.

I received the handbags yesterday, and they are not leather, but poorly made vinyl bags and with missing parts .

I contacted the company to request a refund, and they are meaning to charge me up to $40-60$ to return these fake products , the dispute in ongoing with no resolution yet.

Can you help me resolve this matter?

I believe this company is guilty of scamming people out of $$$ through pretentious means and fake products.

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- Dennis, MA, USA • Dec 05, 2024
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The so called Co. says she and her husband are going out of business after 34 years, shows a picture of her in her workshop with a leather vest on and leather merchandise behind her. She or they tell the story a very personable one of how she started her business and how she transforms Raw Leather into something beautiful. How she brings every stitch to life, each one unique like the people who carry them, feeling the texture of the leather, the

process, patience, and the pride creating something with your own two hands. We'll it is anything but leather, its fake! I waited 3 weeks for it to come and figured I got scammed by this time. I checked out the Co. on

Trust Pilot and basically everyone said the same thing, ripped off. The contact info was just an e-mail and they never responded at all. They also advertise that they are having 80% off, which thank God I didn't pay the regular price which was $325.00 and I would have really been upset.

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- Detroit, MI, USA • Dec 04, 2024
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The company falsely advertised that they were selling genuine leather bags. I purchased one of them which is not leather.

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- Sacramento, CA, USA • Dec 03, 2024
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Grace’s Bags claims to sell quality leather and workmanship. The website explains the owner, Grace, makes the bags and is retiring and selling all of her inventory at a discount. I purchased several bags and they took about a month to arrive from China. The bags are cheaply made out of synthetic material. I asked for a refund and they offered me 15% refund, which I turned down. They tried offering me 30% refund and to keep the bags. I refused that offer also. They say I am not able to return the products to the address on the shipping label, but that I would have to send products back to China... costing me $50 I found a similar site called "Hui Ying bags" that have the same products and story ... AI generated pictures of the owner. Grace looks Caucasian and the Hui Ying looks Asian.

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- Monterey, MA, USA • Dec 02, 2024
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Details of the Misleading Advertisement:

The advertisement portrayed a narrative of a small business owner, represented by an image of a "Martha Stewart-like" woman retiring after years of crafting handmade, high-quality leather goods.

The bags were advertised as being marked down significantly from high retail prices due to a "going out of business" sale.

The photos depicted items of exceptional quality, consistent with genuine leather goods.

Misrepresentation of the Product:

The items I received are entirely inconsistent with the description and imagery. The material is clearly faux leather and does not remotely resemble the products shown in the advertisement.

Deceptive Return Policy:

They only accept return requests within 14 days of your order but since they are shipping from China by the time you receive the item the time frame has already passed. In addition, the cost to return it internationally would outweigh the cost of the item.

Conclusion:

The seller's practices are not only deceptive but also predatory, targeting customers with false claims and making it financially prohibitive to seek a refund. I respectfully request that the seller be investigated for fraudulent and misleading practices.

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- Tucson, AZ, USA • Nov 28, 2024
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I ordered a leather bag from a company called Graces Bags, claiming they had to go out of business and all their bags were being sold at a deep discount. I bought one of the least expensive bags I saw on the site. Once I placed the order and complained that I had still not received it, I realized it was made in and coming from China. After more than 2 weeks, the bag arrived. It is made of the cheapest plastic I've ever seen, which they call "vegan leather," in their response. My local dollar store would not sell this piece of junk. I wanted to return it, but according to their customer service, it would cost between $30 and $50 to ship back. They eventually offered me a 60% refund which I took, but assured them that I would report them to the Better Business Bureau.

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- Los Angeles, CA, USA • Nov 25, 2024
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A social media post for Grace Bags advertised a "closing sale", writing that they were going out of business. The bags are advertised as "handmade" in the USA using genuine leather. The bag I received was mass produced from China. It is even stamped with a logo reading, "Denglidaishu" which is not the company I purchased the bag from. It is not what was advertised and is from a completely different company.

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- Mchenry, IL, USA • Nov 25, 2024
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I recently received a purse as a gift after sending a link to family member for a purse selection I made from their website. The leather on the bag is paper-thin so I was suspicious of the product. I searched to Scam database of ScamPulse.com and this company came up. Another victim said that the business was in China, and that the leather is fake. I cannot confirm the business is in China, but no business address is given on the website. I do believe the leather is fake. I also noticed that the website says the business is closing, but that does not seem accurate. Further, there is a Black Friday sale—2 for the price of one, but I noticed that the prices had been doubled when using that page of the website.

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- Redlands, CA, USA • Nov 21, 2024
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This website sells women's purses. I purchased a set of bags which were advertised as "100% Leather." Not only were the bags NOT LEATHER but they weren't even vaguely similar to the photos on the website. The website showed beautiful high-quality bags whereas the bags I received were of poor quality, NOT LEATHER, and not even the color I ordered! When I requested a refund, I was only offered a 40% refund unless I returned the bags to China. The bags were shipped from Vernon, California so I requested a return to the same address. This request was refused. The shipping, to China, was over $64 so I opted for the partial refund. Which I have not received to date. This transaction was fraudulent in every way!

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- Rochester, NY, USA • Nov 18, 2024
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I ordered purses from a website claiming to be handmade. Online they look very nice and I saw positive reviews on facebook. I normally don't order things based on ads I've seen & facebook shouldn't be allowed to promote this company. I got a plastic bag claiming to be "leather" & was told it's better to keep it because the shipping to return is too expensive. Even though their website says "hassle free returns" ... false advertising!

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- Columbia, MD, USA • Nov 16, 2024
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The website states that the bags are handmade and deeply discounted because the business is closing soon. The bags were shipped from China, which did not match anything implied or stated on the website. The bags are mass produced and very low quality - not at all what was promised. I requested a refund and wanted to return the bags. This is the reply I received: "As noted in our return policy, we don't offer free returns, and since we're based in Europe, return shipping can be quite costly (around $30-50 USD). To make things easier for you, I'd like to offer an alternative: you can keep the bags, and I'll refund 20% back to your original payment method. If you accept this offer, I will process the refund within 24 hours." I declined that offer and again asked for the return address to I could send the bags back. This was the reply: "After thinking about it more, I’d like to offer a 40% refund to your original payment method if you keep the bags. This way, you don’t have to worry about the high cost and inconvenience of returning them, and I hope it helps ease the frustration you’ve been feeling. If you accept this offer, I will process the refund within 24 hours. Please have a look at my return policy where you are eligible for the returns: https://grace-bags.com/pages/returns-exchanges" I declined again and they replied with this offer: "As a final solution, I’d like to offer you a 60% refund to your original payment method, and you can keep the bags. This is the maximum discount we can provide without requiring a return, and I hope it demonstrates our commitment to resolving this issue fairly. If you accept this offer, I will process the refund within 24 hours. If this solution does not work for you, I completely understand, and you are welcome to return the bags to our warehouse in Asia. Please note, however, that you would need to cover the return shipping costs, which can be around $30-70 USD for your order." In this response, you can see that they said they're located in Asia, not Europe, as stated in their earlier email (in relation to where I'd be sending the bags for a return.) I accepted this offer because I was concerned about how long this was dragging out. I asked for clarification about exactly how much the 60% would be and received this reply: "Thank you for reaching out. Your order total was $97.76, and we can offer you a 60% refund, which amounts to $58.66. Would you like to proceed with this refund, or would you prefer to return the bags? Please let us know how you'd like to move forward."

I received the refund of $58.66 on November 6, 2024. I had placed the order on October 12, 2024.

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- Raleigh, NC, USA • Nov 11, 2024
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The bags are advertised as handmade by a lady named Grace in her workshop. They are supposedly made out of leather with her doing each stitch. The ad says she and her husband are going out of business and have their last bags at a big discount price. I ordered 2 for gifts for my daughters for Christmas. When they arrived, I could tell they were not real leather. One of them had a metal tag on the front with a Chinese name on it. I contacted the company when I saw the tracking said they were coming from China. I was told they were made in Canada but somehow got shipped out of China. When I said I wanted a refund I was told that I would have to pay for the return shipping to China which would cost $50-$70. I said I was not going to do that. They first offered me a 10% refund and when I said NO, they raised it to 40% and I could keep the bags. I told them I didn't want the bags, I wanted a full refund. That's as far as I got with them. I reported them to PayPal also. Then I read reviews and saw that this has happened to lots of people.

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- Pittsburgh, PA, USA • Nov 08, 2024
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Ad on Facebook claimed an artisan who crafted fine leather was going out of business and attempting to sell her inventory. The ad claimed that this was a product of Canada. I purchased what I thought to be a genuine leather handbag.

The description of the product claimed it to be made of leather. When I tracked the package I saw that its origin was China. The product arrived and was very thin, smelled of plastic, and made of bonded vinyl. I would not pay ten dollars for this bag at the Dollar Store.

This was false advertising and the product was not worth ten dollars.

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- Mountain View, CA, USA • Nov 08, 2024
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The advertisement on Instagram described a closing of business sale. Deep clearance discounts (I guess red flag)

The more porduct you bought, the deeper the discount. I got 30% off the sale price for buying 5 bags.

The usual customer email updates were sent: we got you order, we're putting together your package, here's a special discount if you want more bags...Your package in on the way.

There was a backstory to the "owners" who we somewhere like Utah. An "older couple" wer owners. I should have know by the AI generated imagery.

Please note that there is only a support email as a point of contact. No phone number. I had to use the generic 999-999-9999 so I could move through the reporting process.

I'm out under $300, and I'd like my money back, if possible, but I only looked at reviews after I hit "Buy. Scammers, vinyl, cheap, China", were the main themes I usually check the companies from which I buy products.

I saw that some customers never received their items. I received two packages today, since I bought 5 bags. The tracking note also note that the package was coming from CHina, so really big red flag. I wasn't expecting anything.

In any case, The bags are very cheap, smelly vinyl, the designs are okay, but probably copied from a collective source, as I read that these bags were also on Temu under another seller.

We all need to be vigilant when buying from new companies, but there needs to be checks and balances on who gets to post on Social Media after being found out they are scams. They need to be taken down and charged with scamming or some other large offense,. This scammer seller is still advertising and fooling people.

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