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GoToAssist Reports & Reviews (2)

- Hesperia, CA, USA

When I was trying to shop something online today (09/03/2018), a pop out on my lap top showed up stating the following:

"Windows has detected suspicious malware in your system. Do not try to use your computer. Contact our certified Windows technicians for immediate assistance". +1-844-407-6777.

My computer was locked and, unfortunately, I called the above number because I thought it was a legit message from Microsoft. Someone with a deep accent from India offered to help me resolve the problem and to scan my computer. He even gave me his name, Steve (not a indu name) and his work ID (RAJ402). Once the scan was completed he said that I've hacked and tried to sell me products to resolve the issue for the cost of $350.00. Until then I realized that I made a huge mistake allowing this person to run my computer. I hanged up and took my computer to BestBuy where I found out that this type of scam has been happening frequently.

- Memphis, TN, USA

Used an internet alert saying that my computer was infected and things wee being download. Said that my computer would be shut down and blocked if I closed the page without calling. They then told me to install they're app and tried to get me to purchase product from them. Once installing the app they gain access to your computer remotely so please DO NOT TRUST THESE PEOPLE. I told them I didn't have money to pay and they immediately hung up. I immediately uninstalled the app. Luckily I haven't used this computer in about two years so all my passwords from old things are no longer the same anyway. Just to be safe I am now changing them again. Do not let these people scam you and be safe.

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