GoodShop Reports & Reviews (1)
GoodShop Contacts
If you know any contact information for GoodShop, help other victims by adding it!
Add new contacts
SCAMPULSE
|
SCAMPULSE
If you know any contact information for GoodShop, help other victims by adding it!
Total money lost $79
Type of a scam Online Purchase
Sep 11, 2020, 5:40 EDT
Dear William,
We are sorry to hear that you are not willing to accept our offer.
As we care much about our customers' shopping experience, we have checked with our manager and we would like to offer you two special solutions as follow:
1. In order to show our sincere apology, we are willing to raise the refund to 40% of the product to solve this problem. In the meantime, you can still keep the product. Does this sound reasonable to you? In fact, this is already the best solution we can offer. We sincerely hope that you could kindly understand and accept our apologies.
2. If you still find this unacceptable, you can also choose to return the package for a full refund. However, you need to pay the shipping fee incurred by returning the goods, which will cost you about 20 USD and the returning time may last for about one month. According to our company's return policy, we can not issue the refund until we receive the package, please kindly understand.
Please let us know your choice so that we can issue a refund or provide a return address as soon as possible.
PS: If you agree with the proposal we mentioned above, we could provide a discount coupon code which could be used in your next order.
Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.
Best regards,
Alisa
Customer Service Center
Internal discount promotion link:: https://dasheazem.com/
William Lee
Sep 10, 2020, 7:34 EDT
I'm sorry but 20% of what I paid is sad. I will be reporting you guys to BBB. 20% refund. That's funny. I want what I paid for or give me my money back. Plan and simple.
Sent from Yahoo Mail on Android
Alisa (jieyi)
Sep 1, 2020, 2:14 EDT
Dear William,
We are extremely sorry for this inconvenience.
I have checked the website that you bought the item, it did have some misleading problem. In this case, how about we provide a 20% refund of the total price of the order, and you can just keep the item. We will reflect this problem to our manager, he will fix this problem as soon as possible, and we won't let it happen again.
According to our substantial experience, it will cost you more than 20USD for shipping the product back to us, and customers need to be responsible for the returning shipping fee. And we sincerely hope you can understand and agree, also, leave a positive comment on our website.
If you have any questions, please feel free to contact us.
Best regards,
Alisa
Customer Service Center
Internal discount promotion link:: https://dasheazem.com/
William Lee
Aug 31, 2020, 10:13 EDT
The picture and product did not match. I ordered the one on the second photo got a ten dollar welding hood. It's sad we have to go through this. Very sad. But this is ok. Just learned a lesson. Never buy from a product on line. But would like my refund or to return the false advertising product. Will be returning the product to the address in california.
Sent from Yahoo Mail on Android
Alisa (jieyi)
Aug 31, 2020, 7:21 EDT
Dear William,
Sorry to keep you waiting.
Hello, where are you dissatisfied with the product, please tell me in detail.
If you have any questions, please feel free to contact us again.
Best regards,
Alisa
Customer Service Center
Internal discount promotion link:: https://dasheazem.com/
William
Aug 29, 2020, 17:35 EDT
I just received my purchase and it was nothing that was advertised. Please refund my money as soon as possible. This is what I received.
Sent from Yahoo Mail on Android
On Thu, Aug 27, 2020 at 8:51 PM, William
wrote:
I have not received my purchase. And the app does not show tracking info.
Sent from Yahoo Mail on Android
goodshop
Order No. EDQ39715
Placed on Jul 31,2020
Order Shipped
Hi William,
Your order has been shipped.
Track your shipment to see the delivery status.
Track Your Shipment
or Visit Our Store
Shipping To
Free Shipping (2-4 weeks)
*** United States
Tracking Number
3A5V531360929
Packing & Shipping Items
Welding helmet
$ 79.99
X 1 $ 79.99
Need Assistance? Talk to us.
We'll do everything we can to make sure you love your experience with us. Have any questions or feedback? Contact us at [email protected]?
This email was sent by ?goodshop?
William = Aug 27, 2020, 21:51 EDT
I have not received my purchase. And the app does not show tracking info.
Sent from Yahoo Mail on Android
goodshop
Order No. EDQ39715
Placed on Jul 31,2020
Order Shipped
Packing & Shipping Items
Welding helmet
$ 79.99
X 1 $ 79.99
Need Assistance? Talk to us.
We'll do everything we can to make sure you love your experience with us. Have any questions or feedback? Contact us at [email protected]?
This email was sent by ?goodshop?
This email is a service from jieyi. Delivered by Zendesk
[20VRXL-P0EW]