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Global Support Windows Reports & Reviews (1)

- Torrance, CA, USA

On January 18, 2017 my wife’s PC became stuck on a screen that indicated that her system had been attacked by Malware and also had viruses that needed to be addressed immediately. Attempts by me to reboot and clear this screen failed, so we had no recourse but to contact them. They had obviously hacked into her home computer through the internet in what is now an obvious Ransomware scheme. We initially thought they were from Microsoft but later they explained that they were an authorized Microsoft support center or something to that effect. We allowed them then to run further tests on her OS and to fix the problems. This would cost $100 and for $300 we could have lifetime support for any problems that might occur. I must also tell you that her computer is a Fujitsu and is in Japanese. The OS is Microsoft and I think was at 8 at the time. We opted for the $300 since she doesn’t have the OS CD’s (they’re in Japan with her daughter). I used to be a PC tech but that was some time ago and everything has changed so I decided to let them do it. I feel so stupid for going along with this. They gave us a phone number to call (844-313-5608) and a Customer ID (ITS 0986) for any future problems. So, they installed they’re software which cleaned everything out and worked fine... at least for about 10 days, and then another crash. That’s when the fun began.

We started with a woman by the name of Sofia, who I think was from Ukraine or Russia (I have close Ukranian friends and the accent is the same). First she admitted to be Ukranian then later said she was born in America and not Ukranian. Her trouble-shooting skills or lack thereof let me to believe she was reading from a script and didn’t know what she was doing. After repeating the same fix scenario maybe 6 times, which failed every time, I asked to speak to a manager. Enter Peter who was obviously Indian. I should also mention here that the phone connection with its frequent crackling and hissing sounds reminded me of the many times I had to speak with tech support personnel from India-based support centers that had been hired by the likes of Cisco, IBM and Verizon. Peter’s last name I don’t remember now but it was an American name, not matching the person I was speaking with. He was also born in America (hah!). His skills weren’t much better than Sofia’s and I told him so. But he was insistent that he could help me, so I allowed him to go on for

I started asking where they were calling from (Florida) and eventually the name of their company and its address. They said then they were Capital 3 Technologies on 2nd Palm Beach Rd., Willington, FL (doesn’t exist). One of the links they gave me was which is a real internet link to software. It’s a different phone number so I’m not sure it’s the same company. They also use Lamplight LLC, which is another bogus name. Peter kept telling me he would fix the problem, and after some four hours, I decided he could not and asked for my money back. He said they don’t give money back once it has been transacted. I hit the roof and started yelling at him that I would report him and his den of theives to the BB Bureau, FBI, Homeland Security, FTC and any other agency who could investigate them. Enters Sam Smith (yep. also an obvious guy from India). After going around with him for a while, he finally agreed to give me $100 back. I was furious and demanded to speak to his boss. I was passed to who called me on the phone. My caller ID showed the name Abhinar Kumar. He identified himself as Sam somebody (they like that name apparently), another obvious lie. After going around with him, he finally offered $200 refund. I told him I would think about it. Later called him back and accepted the offer. I just wanted to be done with it. So on 2/6 he said that the money would be refunded to my Chase back card account in two days. To this date nothing has been refunded. I checked the original charge and it went through a Chinese back in SHENHEN, China. The company name listed is PES*QUICKONLINEHEP.ORG.

Further detail:

02/14 I asked for Sam Smith, I was directed to Ronny Forrest, another obvious person

from India. Refund coming in two days.

02/18 Spoke with Andrew Williams, another obvious person from India. I asked again

for my refund and he of course apologized up and down and said it would be

there in 24 hours. Still nothing. Iasked again for the company name and this

time it was Global Support Windows at 1961 Wilmington Street, Opalaka,

Willmington, FLA 33414. Another bogus address. I asked him if he was

associated with a company called Capital 3 Tech Services Pvt Ltd and he

said it is an affiliate. This company Capital 3 Tech Services Pvt Ltd is in

Dehli, India and I’m guessing is the home office and possiblity the center

of this whole operation.

I finally had to take the computer to Microsoft who rebuilt the PC for an additional $150.00. How can companies like this be allowed to operate in the US? And isn’t it illegal to hack into someone’s home computer without permission?

This is what I know so far. Anything you can do to help will be much appreciated. Thank. *** *** * *** *** *** *** *** *** ** *** *** ***

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