Glenmore Monetary Group Reports & Reviews (3)
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During this call, Mr Henson explained to me the process, requirements & never steps. He confirmed the information provided to me during our phone conversation via email.
I chose option #2, as it was the easiest option & made the most sense. I explained to Mr Henson that I couldn't do anything until Friday when my fiance got paid. I explained a little about our living situation & how the timing was perfect because our temporary housing would end on 2/1/25. I explained that receiving this loan would allow us to get ahead financially instead of living paycheck to paycheck.
He also sent over a multiple-page “contract” that he asked me to e-sign & send back to him, which I did.
I provided my banking information to him for the deposit of the loan into my account.
I canceled appointments, called out of work & spent extra money on Uber rides to get the money on my card as early as possible so that the transfer could be completed. I was then guided by Mr Henson through the process of completing the transfer via the Money Gram app. I was instructed to wire the $500 to Shannon Nelson of Ontario, Canada.
However, I miscalculated & ended up being $80 short of the required $500. I then told Mr Henson I had no problem sending the remaining $80 by the end of the day. He told me to just go ahead & send $400, which I did. He made an obvious effort to ensure I checked “I am not sending money to a telemarketer" which at the time I didn't believe I was.
From the beginning of our conversations, he assured me that the $5000 would be in my account within 2 hours of Ms Nelson receiving the $400.
He also said that he would be in contact with me to confirm I received the funds.
From 9:47 am until 6:50 pm PST, I made several calls to Mr Henson & only received 3 calls back. In the first 2 conversations, I was simply told “It's in the process now, it should only be about 30-45 minutes" with no other information. That window of time would pass & I'd try calling again.
Between 2:30 & 3:00 pm, I received a call (same number) from a female who sounded like she was driving down the highway in a convertible, claiming to be Mr Henson‘s Supervisor. I didn't catch her name though.
She informed me that my loan was flagged because of my credit & now I needed to send another $500 to receive the loan. I told her not & that I wanted my fiance’s money returned. She was rude, gave me an attitude over the missing $100 & proceeded to tell me that “a refund would be sent via the USPS, in the form of a Cashier's Check in about 30 days”.
After collecting myself a little, I attempted to call Mr Henson to discuss the situation & hopefully Jason some understanding, but I got his voicemail. I left a message stating that I had filed a complaint report with the FTC, and that I was in the middle of filing a complaint report with the BBB, after which I would file an Internet Crime Complaint & finally I would be filing a police report with the Las Vegas Metropolitan Police Department.
10 minutes later, I received a call back from Mr Henson telling me that I could still receive my loan but not until Monday, February 3. I told him I did NOT believe him, but “Sure why not”.
I am aware that there are time limits on filing complaints & that if I continue to have conversations with him, it negates my complaints. Something I'm sure Mr Henson doesn't think I would know.
I want my fiance's $400 back.