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Getaroom.com

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I was directed to a predatory website when trying to book a stay at a hotel in MI. The website looked like the hotel’s and I started a reservation. When I realized it wasn’t the actual hotel, I immediately cancelled the reservation (less than 10 minutes) between confirmation and cancellation. On the confirmation email, it states that if you cancel before midnight, your refund is in full. The website did refund some money, but kept nearly $340 based on a cancellation policy listed on their website but not in the email confirmation. The policy states that I would have cancelled the reservation even before I made it (1am of that day) when I made the reservation at 4pm that afternoon. How could I cancel before I even made the reservation? Their policies are contradictory and predatory. They stole money and refuse to return it.

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