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General Electric/Monitronics Reports & Reviews (1)

- Cayce, SC, USA
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A young man rang the doorbell, and when I answered, he claimed to be with General Electric and mentioned the alarm system I have with Monitronics (now Moni). He spoke somewhat knowledgeably about the equipment, asking questions about the carbon monoxide detector and the glass-break sensor, but he also mixed details about my system with details about a system I had installed at my deceased parents' house in another city (which I haven't owned since 2015). He kept saying "we"—when "we" installed your equipment, did "we" do such and which—as if he were with Monitronics, but he had on a shirt and lanyard labeled "Alder." He said he would have his technician call back in a little while to come back and upgrade some things, but I told him I would be in and out all day. I immediately called Monitronics, and the representative said Alder is a competitor and had not been authorized by Monitronics to make any changes, and he probably wanted to take over or duplicate the system; I also looked online and saw a television report of these exact same tactics used in Kentucky.

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