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Genbrain Reports & Reviews (1)

- Saint Cloud, MN, USA

On December 23rd January 2020 I came across an online advertising for focus, memory, and energy dietary supplement GENBRAIN, Advanced Brain Formula, buy 2 get 1 free deal for $33.33/each bottle with 60 capsules. Based in France, I ordered them from “thegen-brains.net”, but received an email confirmation from “[email protected]” stating that the charges on my credit card statement will appear soon. I checked and it appeared on my bank account as coming from nutri-online- shop based in UK.

My bank account was debited €129 ($142) instead of $80.

The product label has an address for “Platinum Herbal Wellness LLC” with the phone number and their website www.Platinum-Support.com. I contacted the customer service and they answered with an email I can’t even understand as it is not coherent. I am willing to return the product for a full refund. They are asking me to return then I will be refunded but not fully.

They have multiple sites on Facebook but all Genbrain are the same company... There websites and products change every time... I informed Facebook that Interpole is now investigating.

This is real scam which they use to attract people : https://usa-health-news.com/Brain/G/ss-entertainmenttoday-ellen-oprah-giveaway/1... />
I am feeling soooooo Betrayed!

https://www.google.fr/amp/s/www.onlinethreatalerts.com/article/2019/4/3/mark-and... />
https://m.thegen-brain.net/genbrain/order/

https://m.thegen-brain.net/genbrain_v2/qualify/

https://www.google.fr/amp/s/www.onlinethreatalerts.com/article/2018/4/5/beware-o... />
Please I ask a full refund.

I have already received the below email without any reimbursement :

?

H= ello ***,

Thank you for your e-mail. We do apologize for the i= nconvenience. Please be advised that we are not affiliated to the provide= d sites.

We apologize for the confusion, the price shown on the we= bsite is the discounted rate when you buy the Buy 2 Get 1 package.

The normal cost of the product is about €75 a bottle. With the p= romotion you ordered. The cost of the product is discounted to just = 129 and it includes the rebate of €10 per bottle.

P= lease also be informed that, At this time we do not pay postage for retur= ned products. Here's what I can do for you, I will gone ahead and waived = the restocking fee, once the product return we will issue you your full r= efund of €129.00.

Should you have any further questions pl= ease feel free to contact us ?24/7? via email as your satisfaction is our p= riority.

Thank you,

Fresie A.

Customer Support Team

D= isclaimer: The contents of this email are for informational purposes only= and are not intended to substitute for professional medical advice, diag= nosis or treatment. Always seek advice from a qualified physician or heal= th care professional about any medical concern.

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