SCAMFuzhou Libu Network Technology Co. Ltd. Reports & Reviews (4)
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Scam
Country Mexico
Type of a scam Online Purchase
Initial means of contact Phone
Total money lost $60
Type of a scam Online Purchase
Hello
if you need your full refund
you need to send the goods back to us first
you have to pay for the shipping fee which is expensive .
And we , need to wait until we receive the returned parcel
and check if it broken .
After all this can we refund the full value to you .
Do you want to suffer all these procedures?
A partial refund is the best solution for both of us . thank you
[email protected]
From: ******* ***** LAST_NAME
Date: 2020-10-11 04:32
To: [email protected]
Subject: Re: Re: ORDER *********
No I do not agree. I can not ship it back until you provide the shippingaddress. I want a full refund as per your web-site policy. You are clearly not honoring...
On 10/09/2020 9:56 PM [email protected] wrote:
Hello there
But according to our company's regulations
You must return the item to us first
After receiving the goods and confirming that they are not damaged, we can refund the money to you.
You will spend a lot of time waiting for your refund.
Would u mind just keeping the goods
We are willing to refund 50% of the total to you .thx
Do you agree with that ?
[email protected]
From: Me - LAST_NAME
Date: 2020-10-09 21:12
To: [email protected]
Subject: Re: Re: ORDER ********* i dont know what you mean “part of the $”. Please be more specific. My company is willing to pay the return fee for my full Personal. reimbursement. Your company policy says you take returns for a full reimbursement. Please send me the address. I initiated this the same say I received the product so dont use the 30 day limitation on your part by delaying. I expect a full return as per your policy stated on your website.
On 10/07/2020 10:30 PM [email protected] wrote:
Hello
We are really sorry about that.
You can choose to send it back but i suggest you not.
Because the shipping fee is expensive and it’s paid by you .
Also,according to our company's regulation,
we need to wait until we receive the returned goods .
Altogether, it will take you about a month to get your money back.
So, can i suggest you keep the goods
and we are willing to refund part of the money to you
If you would agree that, please reply to me .
We are sorry for the inconvenience that we caused to you.
Looking forward to your early reply.
[email protected]
From: Me
Date: 2020-10-08 04:19
To: [email protected]
Subject: Re: ORDER *********
PLEASE SEND ME A REFUND AND PROVIDE THE RETURN SHIPPING ADDRESS. I AM ABOUT TO GO ON SOCIAL MEDIA WITH YOUR RESPONSE....
On 10/06/2020 10:45 PM [email protected] wrote:
Hello
i am sad to hear that you want to return the goods,
but our factory is located in oversea,
and the return shipping fee is expensive ,
that money can buy another goods again,
so i do not suggest you return it,
how about you keep goods,
you can sell it or send it to your friends, when you place another order,
we will give you some discounts, hope you could accept it . thank you
[email protected]
From: Me
Date: 2020-10-07 03:23
To: [email protected]
Subject: ORDER *********
Hello,
Can someone send me a return label as I need to return my product. I can't seem to find it on the website and there wasn't anything in the package.