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FPL Reports & Reviews (12)

Victim Location 32725
Type of a scam Utility

Called my office saying the were FPL and would be turning off my electric if I don’t pay bill within 30 minutes.

Victim Location 32141
Type of a scam Utility

The phone message stated that my power would be cut off in the next 30 minutes if I did not call back immediately.

Victim Location 33010
Total money lost $2,500
Type of a scam Utility

Was contacted on October 22, 2020 by someone claiming to be FPL Rep who stated that my service was scheduled to be terminated in 1 hour unless I go out and purchase money cards. I hung up and called them back. Everything indicated FPL department. Because I have a son with a disability in the house, I panicked and did what I was informed to do. I bought the cards as instructed totaling $2500. I also asked them questions and they were very convincing. I read the internet for news everyday and had not heard of this scam.

Victim Location 33139
Type of a scam Utility

Person claimed he worked for Florida Power & Light and threatened to shut my power off in 30 minutes if I didn't make a payment. After informing him of my last two payments (dates, amounts, check #'s) I was told he would escalate my issue but I would still need to make a payment (which would be refunded if confirmed that I made payments). Payment would have to be made ONLY with a MoneyPak gift card for which I had to pay for in cash. Once purchased, I would have to provide him with the activation # (scratch off) on the MoneyPak card.

Victim Location 33178
Type of a scam Utility


Victim Location 60304
Type of a scam Tech Support

I Googled the number for customer support for *** *** and ***, wanting to close an account. This number came up. I called and got a tech support person from India. He asked me to download a file. When I did it I could see he had control of my computer and was going into open tabs looking for bank account information. I got off the phone and closed my computer. I checked the *** *** *** *** site for their customer support number, and it was a different number. I then Googled *** and it was connected to a site called ***

Victim Location 33193
Type of a scam Utility

Individual stated that our power was going to be shut off in an hours time for non payment. Left the number 877-406-9616. I returned the call once online in my FPL account to ensure I was paid up to date. I call the number and a spanish speaking individual answered. I inquired where I was connected to and was informed the financial offices of FPL. I stated that my bill was paid. She requested my FPL account number and address. I proceed to give the account number, but not my address. She asked how much my payment of January had been. We then reviewed the past 3 months of payments I had made. She informed me that they did not have these payments recorded and I owed $476.20. She then stated that if it was an error on their behalf we would get 3 months of free power. However, I would need to pay the $476.20 which would be reimbursed once all was clear. I refused to pay as I owe nothing and she then stated that within a half an hour my power would be terminated. I tried to report to FPL however, getting to speak to a human is impossible. Thus I am trying to communicate so that this does not happen to anyone else. They sound legit and in fact give me my own address.

Victim Location 33155
Type of a scam Utility

Talked to me in Spanish (I live in miami) said he worked for FPL and asked me to call 888 212 848 ext 1 because my electricity was going to be disconnected since there was an issue with my last 2 payments.

Victim Location 33428
Type of a scam Utility

They called as FPL and stated today they will cut the power due to non payment

Victim Location 33312
Type of a scam Debt Collections

Caller claims to be FPL tech calling to notify our business of disconnection in 1 hour. Leaves phone number to call supposed FPL customer service, 800-731-8730. There is fake FPL answering service that connects you to customer service agent, they claim the bill is 2 months past and "red flagged" for disconnection. They ask if you want to make payment over the phone.

Victim Location 32953
Type of a scam Other

I was called at 1:56 today (March 15, 2018). She said her name was Nicole and that I was on a disconnect notice for non-payment. I argued with her that I did pay my bill. I did not give out any personal or financial information. She gave me this number to call to pay: 786-228-5054. I called FPL's number from their website and was told that I did pay my bill and am not going to be disconnected and that this was probably a scam. I called the Brevard County Sheriff's Office to report this and they said it was probably a scam and they couldn't do anything.

Victim Location 33032
Type of a scam Utility

I was contacted on my cell phone according to the gentleman by an FPL agent. He informed me that I needed to make an urgent payment because they where sending a representative to disconnect my services if I didn't make an urgent payment over the phone. He informed me that supposedly FPL sent out notifications stating that electronic payments and checks could would no longer be accepted only over the phone payments.

Phone number 1800-352-8389 x201

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