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Forever Home Services Home Improvement Venmo Scam

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Forever Home Services Home Improvement Venmo Scam Reports & Reviews (1)

- Mckinney, TX, USA

I signed a contract with Forever Homes Services, owned by Sergio Izzo and Kimberly Austin Izzo on January 26, 2023 for a bathroom remodel. I found them by putting a request for service on YELP want adds. I paid half of the amount of $7500 via Venmo to Kimberly Austin Izzo Venmo @kimberly-austin-15 in the amount of $3750. Their accounting contact Ryder Austin set up the Venmo transaction, sent me the contract and Invoice.

On January 27, 2023 bathroom demo began. They stated they would be back to finish the rest and pick up all the debris from the demo in the garage once demo was complete. The Week of January 30 was put on hold due to freezing weather conditions in North Texas and everything was shut down.

On February 1, Sergio Izzo sent me a message in regards to a solar bid that was discussed during initial consultation. Sergio stated that we could include the solar costs in with the bathroom remodel costs so I would only have to pay one bill. Sergio also had Ryder Austin send me over a solar bid from Ryno Crash Solar Energy. They also sent over another invoice From Forever Home Services and I spoke to Ryder and Sergio and they stated it was incorrect and that they would send me a correct invoice.

February 1, texted with Ryder stated crew would be at my home on Friday, Feb 3.

February 2, call from Ryder stating crew was behind and they would be at my home on Monday, Feb, 6.

February 3, 4, 5 - received calls and text from Crew leader Junior that they would be working on my project as before but needed payment upfront from me. He stated per Sergio, I would be paying him. I explained I paid my deposit to Sergio and Kimberly and they should be paying him.

Monday, February 6, text from Sergio that they needed two more days. They were still behind from the bad weather. Also, text from Ryder about the two days needed to get caught up and that Junior and Lead Curtis was no longer working for them due to differences of opinions. New crew to be out on Thursday, February 9.

Wednesday, February 8, text from Sergio that new Lead Thomas Green would be coming to my home on Thursday, Feb 9.

Thursday, February 9, Thomas and his crew came to look at the bathroom and was asked by Sergio to NOT work on the bathroom but to give him a new bid on completing the bathroom remodel.

Friday, February 10, text from Sergio that he heard things went well with Thomas and that they were formulating a plan to get my bathroom remodeled.

Saturday, February 11 - 21, I called, sent texted, yelp and left messages with Forever Homes Services, Sergio, and Ryder with no response from anyone. Thomas Green did keep in contact with me but was also waiting for a response on his bid from Sergio. He was interested in finishing my job as well as 6 others that Sergio could not complete since he no longer had his crew of Curtis and Junior.

Tuesday, February 21, I received a response from Sergio via my YELP message that I was to contact Curtis and Junior for any follow-up. I responded that they both stated they no longer worked for him as well as his own accountant Ryder said they no longer worked for him. No response after that.

I contacted the Better Business Bureau, Texas Attorney Generals Office, Texas Association of Builders, and Colin County District Attorneys office. Each told me to file a report with their office and to also make a police report. I also sent text messages and a YELP message that I was going to file reports with each entity and made a complaint on YELP.

Thursday, February 23, Sergio texted me that they resolved my issue and mailed me a check for $2,500 via certified mail. I asked him to Venmo me the money and he said that they would send via company check.

Wednesday, March 1, I sent a text to Sergio asking for status of check and tracking information since it was sent via certified mail. No Response.

I did my own research and found out that Sergio and Kimberly Izzo were evicted in Colin County Justice Court on January 12, 2022

Sergio Frank Izzo was charged by the Department of Justice in Delaware Superior Court on June 5, 2019, with four counts of theft, two counts of issuing a bad check, two counts of home improvement fraud, two counts of unlawful use of a payment card, two counts of second-degree forgery, two counts of criminal impersonation and one count of providing false statements to hinder an investigation. He failed to appear at several court appearances before reaching a plea deal. He served 90 days in jail, one year of work release and a year of GPS-monitored probation. Izzo must also pay restitution to at least 15 victims in excess of $40,000 and can no longer work or advertise himself for any type of commercial or construction services, including home improvement services. Izzo, accepted payment for home improvement work but did not complete the work or refund money to homeowners.

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