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Flapzen Reports & Reviews (1)

- Lakeville, MN, USA

I purchased the lap desk back in April, was charged for it, but never received the item. the tracking number given on the site goes nowhere.

The reply I received from tracking was as follows...

2020-04-15 03:07

ONTARIO, CA 91761, Picked Up by Shipping Partner, USPS Awaiting Item -> Your item was picked up by a shipping partner at 3:07 am on April 15, 2020 in ONTARIO, CA 91761. This does not indicate receipt by the USPS or the actual mailing date.

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On Apr 24, 2020, at 4:23 PM, Support wrote:

##- Please type your reply above this line -##

Thanks for getting in touch. We're looking into your request number: (447)

Generally all inquiries are answered in the order they are created. Occasionally, due to excessive orders last days, a reply may take one business day.

Please accept our apologies in advance for any reply that exceeds this time frame, but be assured we are working hard to get back to you as quickly as possible to provide a considerate response.

Thanks for your patience,

Jennifer

Customer Happiness Team

Our office hours are Monday-Friday 10am-4pm PDT

To track you order click here: http://flapzen.aftership.com

To see our Help Center click here: https://flapzen.com/apps/help-center

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Whatever,, I just got the same copy of the message again on June 10.

Im disabled and was looking forward to receiving the item to help me.

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