First Priority Van Lines Reports & Reviews

First Priority Van Lines Reports & Reviews (1)

- Martinez, CA, USA

Scammer's phone 855-540-0356
Scammer's website www.firstpriorityvanlines.com
Scammer's address 411 7th St Unit B-7 West Palm Beach , West Palm Beach, FL 33401, USA
Scammer's email [email protected]
Country United States
Victim Location CA 94553, USA
Total money lost $2,277.76
Type of a scam Moving

My company was relocating me to a different state, my coworker which as moving was well hired First Priority Van lines to do the service. She had a great experience with the salesman so she recommended them to me. August 16th was my coworker’s moving day, she had a really bad experience with the company. The movers threatening her, asking for more money at the time to pick up her items (I was there with her), they were 12 hours late, she called the cops on them because the mover didn't want to leave the property without the money, etc. I panicked, afraid that would happen to me as well. I called them on August 17th to cancel (within 48 hours as the contract says) and I talked to Angela (no last name again) and cancelled their service. Angela told me no problem and that they'll keep the 15% and send the refund, since then I have called them around 10 times.

I have talked to a manager and 3 different customer service agents: Jack, Jen, Angela, etc. The "manager" yelled at me over the phone, I explained to him that I cancelled within 48hrs and would like to have my money back, he said the check wasn't clear yet and he couldn't give me my money back. I called my bank and the check was cleared and Priority Van Lines had the money.

Since then I have called them almost every morning to check on my refund and every time they give a different excuse of why they have not given me the refund; however each time they explain that they will send out the check that day. On September 6th they told me they USED the money to pay the drivers which I didn't use and they couldn't give the money because of that. On the moving day establish on our cancelled contract I got a phone call from a sub contracted moving company saying that they were on their way to my house to pick up my furniture and that they were late, but they would be there. First Priority Van Lines had failed to tell them that the contract had been cancelled 3 weeks prior and we had to tell them not to come.

I’ve been calling them and have made no progress on getting my deposit back it's been 2 months.

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First Priority Van Lines Reports & Reviews (1)

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